---
title: "Why is my customer being charged a different price for their membership, and how can it be fixed?"
slug: "why-is-the-customer-being-charged-20-instead-of-40-per-month"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Type - Residential"]
updated: 2026-10-16T01:18:27Z
published: 2026-10-16T01:18:27Z
canonical: "help.servicetitan.com/why-is-the-customer-being-charged-20-instead-of-40-per-month"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my customer being charged a different price for their membership, and how can it be fixed?

## Problem

The customer's membership was manually set to to a specific price, however it changed to a different price because the Billing template was not updated until after the first billing run.

## Solution

Check the current billing template for the customer's membership and update it if needed:

1. Go to the customer’s membership and click **Edit**.
2. Verify that the *Billing Template* shows the correct amount.
3. If the *Billing Template* is incorrect, click **Edit** next to the billing template to update it.
4. Make sure the updated fee is now correct and save your changes.

By following these steps, you can correct the membership fee for the customer, ensuring it reflects the intended monthly amount.

Billing templates are a type of invoice template that include the pricebook item used to generate billing invoices for ongoing memberships.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)