---
title: "Why is the call number tag missing in Job Booking, and how do I fix it?"
slug: "why-is-the-call-number-tag-missing-in-job-booking-and-how-do-i-fix-it"
tags: ["Area - Phones", "Area - Phones Pro", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:16:01Z
published: 2026-10-16T02:16:01Z
canonical: "help.servicetitan.com/why-is-the-call-number-tag-missing-in-job-booking-and-how-do-i-fix-it"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the call number tag missing in Job Booking, and how do I fix it?

## Problem

The user doesn't see the number of incoming calls on hold as they used to.

## Solution

Clear the browser data to resolve the issue.

### Clear cache in Chrome

1. On your computer, open *Google Chrome*.
2. At the top right, click **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A58%3A37Z&se=2026-11-09T12%3A58%3A37Z&sr=c&sp=r&sig=hcYeWKq%2BN4CFokeRxE8afIzsJ%2Bjh8cSw90dwnz6lafQ%3D) and then **Delete browsing data**.
3. A new window opens.
4. Select the **Advanced** tab.
5. From the *Time range* dropdown, select **All time**.
6. Select **Cookies and other site data** and **Cached images and files**.
7. Click **Clear data**.

![Cursor clicking Clear data](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-is-the-call-number-tag-missing-in-job-booking-and-how-do-i-fix-it-image-u22d6pl1.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A58%3A37Z&se=2026-11-09T12%3A58%3A37Z&sr=c&sp=r&sig=hcYeWKq%2BN4CFokeRxE8afIzsJ%2Bjh8cSw90dwnz6lafQ%3D)