---
title: "Why is a sold membership not showing as active for a customer who has already purchased it?"
slug: "why-is-a-sold-membership-not-showing-as-active-for-customer"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Type - Residential"]
updated: 2026-10-16T01:17:18Z
published: 2026-10-16T01:17:18Z
canonical: "help.servicetitan.com/why-is-a-sold-membership-not-showing-as-active-for-customer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is a sold membership not showing as active for a customer who has already purchased it?

## Problem

A customer has bought a membership, but it does not show as active. The issue may be that the membership is not set to go active until a future date.

## Solution

The membership will not show as active until the activation date. To check the membership activation date:

1. Go to the customer's profile.
2. Find the section that shows memberships.
3. Look for the activation date of the membership. This is the date when the membership will start showing as active.

By following these steps, you can understand why a sold membership is not yet showing as active for a customer.