---
title: "Why does the technician not see the Clock in and out option in ServiceTitan Mobile?"
slug: "why-does-the-technician-not-see-the-clock-in-and-out-option"
tags: ["Area - Payroll and Timekeeping", "Area - Settings", "Area - ST Mobile (Legacy)", "Focus - Construction", "Focus - Service Replacement", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T01:51:24Z
published: 2026-10-16T01:51:24Z
canonical: "help.servicetitan.com/why-does-the-technician-not-see-the-clock-in-and-out-option"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does the technician not see the Clock in and out option in ServiceTitan Mobile?

## Problem

The *Allow clock in and out* permission is not enabled. Please ask an administrator to grant this permission to the technician.

## Solution

### Edit the technician permissions

1. Go to the navigation bar and click **Settings**![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A39%3A19Z&se=2026-11-09T12%3A39%3A19Z&sr=c&sp=r&sig=EYSmvJYBYvssasDlb%2Fy4eTqqmYrE5JfNq4S7lrG%2BiJQ%3D).
2. In the side panel, click **People > Technicians**.
3. Find the technician and click **Edit**.
4. Select the **Permissions** tab.
5. Search for the *Allow clock in and out* permission and enable it.
6. When finished, click **Save Changes**.

> [!NOTE]
> **Note:** A page refresh may be required for the changes to take effect and become visible.