---
title: "Why does the scanned paperwork disappear from certain customer profiles the next day?"
slug: "why-does-the-scanned-paperwork-disappear-from-certain-customer-profiles"
tags: ["Area - Customer and Location", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T03:08:39Z
published: 2026-10-15T03:08:39Z
canonical: "help.servicetitan.com/why-does-the-scanned-paperwork-disappear-from-certain-customer-profiles"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does the scanned paperwork disappear from certain customer profiles the next day?

## Problem

Scanned paperwork is not visible in certain customer profiles the next day.

## Solution

#### Check the customer profile

1. Open the customer profile where you uploaded the scanned paperwork.
2. Go to the *Attachment* section of the profile.
3. Click to move to the next page. Your scanned paperwork should be there. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-does-the-scanned-paperwork-disappear-from-certain-customer-profiles-the-next-day-image-pdelj9qz.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A43Z&se=2026-11-09T12%3A29%3A43Z&sr=c&sp=r&sig=Yc6gXqqI5uUFQG4nNbXg4Y8s8NkOp0FY3Vw45s98zp4%3D)