---
title: "Why are there missing recurring service events for a customer membership and how can it be resolved?"
slug: "why-are-there-missing-recurring-service-events-for-customer-membership"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Type - Residential"]
updated: 2026-10-16T01:16:01Z
published: 2026-10-16T01:16:01Z
canonical: "help.servicetitan.com/why-are-there-missing-recurring-service-events-for-customer-membership"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are there missing recurring service events for a customer membership and how can it be resolved?

## Problem

Some Recurring service events under a customer's ongoing membership are not showing up.

## Solution

Follow the steps below to identify the cause of the missing recurring service event.

### Check your account configuration

Ask [Technical Support](http://go.servicetitan.com/ask) or your CSM to check if your events are set up to only appear for the first 12 months. If this is the case, they can change the 12-month visibility limit to up to 36 months on their end.

### Check the membership end date

1. Open the customer’s record.
2. Scroll to the *Membership* section, find the membership where the recurring service event is missing, then click **Edit**.
3. Check the number of visits under the *Recurring Service* setup. If the number is incorrect, update it.
4. Check the *To* field for the membership end date. If the membership end date is set before the date of the recurring service event, edit the membership end date so it’s set to end after the recurring service event should occur.
5. Click **Save**.

### Check for a temporary system glitch

1. Click to edit the membership.
2. Review the details to ensure everything is correct.
3. Click **Save** even if you make no changes. This action can help resolve any temporary glitches and make the missing RSEs appear again.

Recurring service events appear in Follow Ups where they can be booked into jobs. They are scheduled based on the frequency details of a service location's recurring services. The recurring service event includes details from the recurring service to help job booking.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)