---
title: "Where can I find the transcript for inbound and outbound calls?"
slug: "where-can-i-find-the-transcript-for-inbound-and-outbound-calls"
tags: ["Area - Phones Pro", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:15:41Z
published: 2026-10-16T02:15:41Z
canonical: "help.servicetitan.com/where-can-i-find-the-transcript-for-inbound-and-outbound-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Where can I find the transcript for inbound and outbound calls?

## Problem

You want to find the script for outbound plumbing calls. This option is available for Phones Pro users only.

## Solution

Use the *Transcript* tab in DialPad's *Call History*—available only with Phones Pro integration.

### View the transcript of a call

1. In [DialPad](https://dialpad.com/settings), click **Call History** to view the company calls.
2. In the *All calls* page, click the **Users or groups** dropdown and search for the customer number.
3. After you've entered the number, click **Apply**.
4. Click **View call summary** and then select the **Transcript** tab.

![In the All Calls section, select a call and click View call summary](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/where-can-i-find-the-transcript-for-inbound-and-outbound-calls-image-i1mmmhg9.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A58%3A29Z&se=2026-11-09T12%3A58%3A29Z&sr=c&sp=r&sig=zLyETapKmkpSVvLC8xzNcw0Kf7aWSCiqpELNaWQAuY4%3D)

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)