---
title: "What steps do I need to take to get my main phone number to ring to our new VoIP system?"
slug: "what-steps-do-i-need-to-take-to-get-my-main-phone-number-to-ring-to-our-new-voip"
tags: ["Area - Phones", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:05:22Z
published: 2026-10-16T02:05:22Z
canonical: "help.servicetitan.com/what-steps-do-i-need-to-take-to-get-my-main-phone-number-to-ring-to-our-new-voip"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What steps do I need to take to get my main phone number to ring to our new VoIP system?

## Problem

The main phone number does not ring to the new VoIP system.

## Solution

To change the number your tracking numbers are forwarded to, navigate to **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A50%3A32Z&se=2026-11-09T12%3A50%3A32Z&sr=c&sp=r&sig=ZUZNpaK3XbpW0xg3%2Fafk1NmphSUU9M6iaPeM%2FrTUfxQ%3D) **> Phones > Phone Numbers**, and edit the phone numbers to ensure all tracking numbers are set to forward to your new number.

### Check the main company number

Make sure your number is a tracking number and not a regular phone number.

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A50%3A32Z&se=2026-11-09T12%3A50%3A32Z&sr=c&sp=r&sig=ZUZNpaK3XbpW0xg3%2Fafk1NmphSUU9M6iaPeM%2FrTUfxQ%3D) .
2. Click **Phones > Phone Numbers**.
3. Look for the main company number in the list of *Phone Numbers*.

### Change the forwarding number

Change the forwarding number to your new VoIP system number.

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A50%3A32Z&se=2026-11-09T12%3A50%3A32Z&sr=c&sp=r&sig=ZUZNpaK3XbpW0xg3%2Fafk1NmphSUU9M6iaPeM%2FrTUfxQ%3D) .
2. Click **Phones > Phone Numbers**.
3. Edit the phone numbers and ensure all tracking numbers are set to forward to the new number.

> [!NOTE]
> **Note:** If your main number does not populate in ServiceTitan, it may not be ported into ServiceTitan. To port the number, contact [ServiceTitan Support](https://go.servicetitan.com/#/ask) to set up a call with the Telecom team.