Some employees are unable to see call transcripts in Dialpad.
Solution
Workflow Summary
Check your role in Dialpad. You need to be an admin to see call transcripts.
Check your access level
In ServiceTitan, go to Settings> Phones Pro> Account Setup.
View the list of employees and their roles.
To grant Dialpad administrative access, in the Admin Access column, click Yes.
ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.
What it does: Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.