---
title: "What is the reason for active RSEs of expired memberships still appearing on Follow Ups even though the setting was disabled, and how can they be manually dismissed?"
slug: "what-is-the-reason-for-active-rses-of-expired-memberships-still-appearing-on-fol"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Residential"]
updated: 2026-10-16T01:19:15Z
published: 2026-10-16T01:19:15Z
canonical: "help.servicetitan.com/what-is-the-reason-for-active-rses-of-expired-memberships-still-appearing-on-fol"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the reason for active RSEs of expired memberships still appearing on Follow Ups even though the setting was disabled, and how can they be manually dismissed?

## Problem

You find that active RSEs of expired memberships appear on Follow Ups despite disabling the setting. This issue occurs because the setting does not work retroactively. RSEs for memberships that expired before the setting was deactivated will still be visible.

## Solution

#### Understanding the Issue

1. The *Keep Recurring services 'ON' Membership expiration* setting can be turned on or off by going to **Settings > Your Account > Feature Configurations**. For more, see [Manage feature configurations](/residential-s-r/docs/manage-feature-configurations).
2. Remember that the setting change affects only memberships that expire after the deactivation date.
3. Know that RSEs for memberships expiring before the deactivation date will remain active and visible.

#### Manually Dismissing RSEs

1. Go to the main navigation bar and click **Follow Up**.
2. In the side panel, click **Recurring service events**.
3. Click the checkbox next to the RSE you want to dismiss, then click **Dismiss**. ![click Recurring Service Events](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-reason-for-active-rses-of-expired-memberships-still-appearing-on-follow-ups-even-though-the-setting-was-disabled-and-how-can-they-be-manually-dismissed-image-68fauaal.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A46%3A38Z&se=2026-11-09T12%3A46%3A38Z&sr=c&sp=r&sig=pgKyVQZn%2BIjdmt3LRCYfx92B7pfSzwrLsES4IGxl%2Fys%3D)
4. Confirm the dismissal of the RSE.
5. Repeat steps 3 to 5 for each RSE related to expired memberships before the deactivation date. To dismiss multiple RSEs at once, see [Dismiss multiple recurring service events](/residential-s-r/docs/dismiss-multiple-recurring-service-events).

By following these steps, you can manage and dismiss active RSEs of expired memberships that should not appear on your Follow Ups.

The package of service visits included with a membership. When you sell a membership, recurring services are attached to the customer service location with details including start dates, service recurrence, and preferred technician. These details are used to create recurring service events.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Recurring service events appear in Follow Ups where they can be booked into jobs. They are scheduled based on the frequency details of a service location's recurring services. The recurring service event includes details from the recurring service to help job booking.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)