---
title: "What is the purpose of internal notes in ServiceTitan?"
slug: "what-is-the-purpose-of-internal-notes-in-servicetitan"
tags: ["Area - Customer and Location", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T03:10:24Z
published: 2026-10-15T03:10:24Z
canonical: "help.servicetitan.com/what-is-the-purpose-of-internal-notes-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the purpose of internal notes in ServiceTitan?

## Problem

What are internal notes? And why does it seem like internal notes are not useful?

## Solution

Internal notes are a feature from the early days of ServiceTitan and aren't widely used today. Here is what you need to know about internal notes:

- **Purpose:** Internal notes were meant to be office-side notes about customers.
- **Visibility:** These notes are only visible when editing a customer's profile.
- **Recommendation:** Use regular notes for jobs, locations, or customers instead of internal notes, as these are more effective.