--- title: "What is the process for finding Recurring Service Events on the Dispatch Board and scheduling jobs for specific customers?" slug: "what-is-the-process-for-finding-recurring-service-events-on-dispatch-board" tags: ["Area - Dispatching", "Focus - Construction", "Focus - Service Replacement", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"] updated: 2026-10-16T01:18:55Z published: 2026-10-16T01:18:55Z canonical: "help.servicetitan.com/what-is-the-process-for-finding-recurring-service-events-on-dispatch-board" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # What is the process for finding Recurring Service Events on the Dispatch Board and scheduling jobs for specific customers? ## Problem RSEs auto-generate but do not automatically create jobs on the Dispatch Board. You need to book jobs manually for them to appear on the Dispatch Board. ## Solution You must book a job for an RSE to appear on the Dispatch Board. Follow these steps to ensure your RSEs are correctly scheduled and visible where you need them. #### Find Recurring Service Events **Option 1:** 1. Go to **Follow Up > Recurring service events**. 2. Use the filters to locate the customer or service location you want to view RSEs for. **Option 2:** 1. Go to **Search** and find and open the Location Record with RSEs you want to view. 2. On the location record, go to the *Recurring Service Events* section to see all RSEs for that service location. For more, see [View recurring service events](/residential-s-r/docs/view-recurring-service-events). #### Schedule RSE jobs for specific customers **Option 1:** 1. Go to **Follow Up > Recurring Service Events**. 2. Use the filters to locate the service location you want to book an RSE job for. 3. Click the row for the RSE you want to book a job for. ![Go to Follow Up > Recurring Service Events.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-for-finding-recurring-service-events-on-the-dispatch-board-and-scheduling-jobs-for-specific-customers-image-dop2f49w.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A38%3A55Z&se=2026-11-09T12%3A38%3A55Z&sr=c&sp=r&sig=aUHiouxAs%2BBps3wOeSu%2FUuhtNQqDwm6fsalgcINGBeg%3D) 4. Enter the job information and click **Book Job**. 5. After you book the job, it shows on the Dispatch Board as a normal job. ![nter the job information and click Book Job](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-for-finding-recurring-service-events-on-the-dispatch-board-and-scheduling-jobs-for-specific-customers-image-4kuy4mvq.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A38%3A55Z&se=2026-11-09T12%3A38%3A55Z&sr=c&sp=r&sig=aUHiouxAs%2BBps3wOeSu%2FUuhtNQqDwm6fsalgcINGBeg%3D) **Option 2:** 1. Go to **Search** and find and open the location record you want to book an RSE job for. 2. Go to the *Recurring Service Events* section and click the **RS Event #** you want to book a job for. ![Go to the Recurring Service Events section and click the RS Event](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-for-finding-recurring-service-events-on-the-dispatch-board-and-scheduling-jobs-for-specific-customers-image-f7ba403r.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A38%3A55Z&se=2026-11-09T12%3A38%3A55Z&sr=c&sp=r&sig=aUHiouxAs%2BBps3wOeSu%2FUuhtNQqDwm6fsalgcINGBeg%3D) 3. Enter the job information and click **Book Job**. 4. After you book the job, it shows on the Dispatch Board as a normal job. ![Enter the job information and click Book Job](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-for-finding-recurring-service-events-on-the-dispatch-board-and-scheduling-jobs-for-specific-customers-image-69r54wua.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A38%3A55Z&se=2026-11-09T12%3A38%3A55Z&sr=c&sp=r&sig=aUHiouxAs%2BBps3wOeSu%2FUuhtNQqDwm6fsalgcINGBeg%3D) **Option 3:** 1. Go to **Calls** and search for the customer you want to book the RSE job for. 2. Select the service location and enter the job information. 3. Next to the *Recurring Service Event* disclaimer, click **Use Recurring Event**. ![click Use Recurring Event.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-for-finding-recurring-service-events-on-the-dispatch-board-and-scheduling-jobs-for-specific-customers-image-1vh7ghoq.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A38%3A55Z&se=2026-11-09T12%3A38%3A55Z&sr=c&sp=r&sig=aUHiouxAs%2BBps3wOeSu%2FUuhtNQqDwm6fsalgcINGBeg%3D) 4. Select the RSEs for the job you're booking. 5. Click **Continue > Book Job**. 6. After you book the job, it shows on the *Dispatch* Board as a normal job. ![Dispatch Board](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-for-finding-recurring-service-events-on-the-dispatch-board-and-scheduling-jobs-for-specific-customers-image-ijeaqtmn.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A38%3A55Z&se=2026-11-09T12%3A38%3A55Z&sr=c&sp=r&sig=aUHiouxAs%2BBps3wOeSu%2FUuhtNQqDwm6fsalgcINGBeg%3D) ## Want to learn more? - See [How to book a Recurring Service Event job?](/residential-s-r/docs/how-do-i-book-a-recurring-service-event-into-a-job) - See [Manage recurring service events](/residential-s-r/docs/manage-recurring-service-events) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Recurring service events appear in Follow Ups where they can be booked into jobs. They are scheduled based on the frequency details of a service location's recurring services. The recurring service event includes details from the recurring service to help job booking. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A physical service address associated with a customer, containing all jobs, equipment, and history for that property. **What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site. **Also called:** Service address, Property record **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)