---
title: "What is causing us to be unable to add specific membership type to our customers' accounts?"
slug: "what-is-causing-us-to-be-unable-to-add-specific-membership-type"
updated: 2026-10-16T01:17:31Z
published: 2026-10-16T01:17:31Z
canonical: "help.servicetitan.com/what-is-causing-us-to-be-unable-to-add-specific-membership-type"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing us to be unable to add specific membership type to our customers' accounts?

## Problem

You can't add a Membership type to customer accounts. The sale task for this membership type is not setup.

## Solution

Follow these steps to add the missing sale task and enable the addition of the membership type to customer profiles.

#### Add membership sale task

1. Go to **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-64mayqjl.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A46%3A17Z&se=2026-11-09T12%3A46%3A17Z&sr=c&sp=r&sig=jZpDeHX1T2T7vhguVe4ICP4NxTt71Vb2%2F%2B3DJRBKQxo%3D) **> Invoicing > Membership Types**.
2. Find the membership type that you are trying to sell to your customer and click **Edit**.
3. Click on **Billing**.
4. Select **New Sale Task.**
5. Add the sale task and the Renewal task for the membership.
6. Save your changes.

After completing these steps, try adding the membership package to a customer's account again. It should work now.

The template used to set up a membership for a customer. It includes recurring service types, tags, pricing, accounting details, and duration and billing details.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A pricebook service item that activates a membership when added to an invoice. Every membership type needs a sale task to sell the membership.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A pricebook service item that renews a membership when added to an invoice. Every fixed-duration membership type needs a renewal task to renew the membership.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)