---
title: "What is causing the billing template to show $0 for a customer's membership run when it shouldn’t be $0?"
slug: "what-is-causing-the-billing-template-to-show-0-for-customer-membership"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Type - Residential"]
updated: 2026-10-16T01:18:08Z
published: 2026-10-16T01:18:08Z
canonical: "help.servicetitan.com/what-is-causing-the-billing-template-to-show-0-for-customer-membership"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing the billing template to show $0 for a customer's membership run when it shouldn’t be $0?

## Problem

The Billing template for a customer's membership is set to $0, which is why it shows $0 during the billing run.

## Solution

Follow these steps to correct the billing template so it reflects the correct amount for a customer's membership run.

1. Go to the customer page.
2. Go to the Membership where the billing template is inaccurate.
3. Edit the membership.
4. Change the billing template amount from $0 to the correct amount.
5. Save your changes.
6. Run the billing for the customer again to confirm the update. For more details, see [Process recurring billing for memberships](/residential-s-r/docs/process-recurring-billing-for-memberships-and-service-agreements)

Following these steps, you should see the correct amount for the customer's membership run.

Billing templates are a type of invoice template that include the pricebook item used to generate billing invoices for ongoing memberships.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)