--- title: "What is causing the Recurring Service Events to default to a specific time instead of the specified 2-hour job duration?" slug: "what-is-causing-recurring-service-events-to-default-to-specific-time" tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Type - Residential"] updated: 2026-10-16T01:15:22Z published: 2026-10-16T01:15:22Z canonical: "help.servicetitan.com/what-is-causing-recurring-service-events-to-default-to-specific-time" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # What is causing the Recurring Service Events to default to a specific time instead of the specified 2-hour job duration? ## Problem When booking a Recurring Service Event, the system defaults to a start time instead of using the 2-hour duration specified for the job type. The end time does not adjust according to the job duration, causing scheduling issues. Resolutions are dependent on account configuration. ## Solution #### 1. Job duration of recurring services - Default settings By default, when you book a recurring service the job duration is going to be determined by the **Job Type** setup in *Settings*. This default setting is recommended for efficiency and ease of use as you book Recurring services. There are several changes that you can make: 1. You can set up or edit recurring services through the Memberships Wizard: 1. Go to **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A52Z&se=2026-11-09T12%3A29%3A52Z&sr=c&sp=r&sig=%2BdDlFj9zymEBajUifE33EIgu%2FVRL9GZyWaKw8kA42V4%3D) **> Operations > Membership types**. 2. Edit the membership type in question. 3. Go to **Step Three: Recurrences** and make the changes. For more details, see [Set Recurrences](/residential-s-r/docs/create-membership-types#set-recurrences). 2. You can change the **Job Type** of a recurring service: 1. Go to **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A52Z&se=2026-11-09T12%3A29%3A52Z&sr=c&sp=r&sig=%2BdDlFj9zymEBajUifE33EIgu%2FVRL9GZyWaKw8kA42V4%3D) **> Operations > Recurring service types**. 2. Edit the recurring Type in question. 3. Scroll down to *Job Type Details*. 4. Change the **Job Type**. 3. If you want to create a new **Job Type** or edit an existing **Job Type**: 1. Go to **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A52Z&se=2026-11-09T12%3A29%3A52Z&sr=c&sp=r&sig=%2BdDlFj9zymEBajUifE33EIgu%2FVRL9GZyWaKw8kA42V4%3D) **> Operations > Job Types**. 2. Edit the Job type in question. 3. Make the necessary changes and click **Save**. #### 2. Use sold hours for recurring events job duration This allows for the duration of a job booked from a recurring event to be determined by the sum of the sold hours on the item in the Invoice template. To add sold hours to an item, edit them in your pricebook: 1. Go to the navigation bar and click **Pricebook**. 2. In the side panel, click **Services**, **Equipment**, or **Materials**, depending on the item you want to edit. 3. On the item table that opens, browse the table or use the search field to find the item you want to edit. You can search by item code, name, or description. > [!TIP] > **Tip:** To filter the list of items, click **Filters**. You can filter based on category, sold hours, price, and other details. After setting your filters, click **Apply**. 4. Switch the toggle to **Edit Mode**. 5. For the item you want to edit, click the entry in the *Hours* column to edit the field. 6. Don't forget to re-add the task to the recurring service invoice template. For more details, see Controlling the job duration of recurring services. The package of service visits included with a membership. When you sell a membership, recurring services are attached to the customer service location with details including start dates, service recurrence, and preferred technician. These details are used to create recurring service events. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The template used to set up a membership for a customer. It includes recurring service types, tags, pricing, accounting details, and duration and billing details. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The template used to set up recurring services for a service location. It includes details to help book recurring service events into jobs including job type, business unit, recurrence type, and duration type. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Invoice templates are used to generate invoices for recurring services and billing invoices. They include the pricebook items for services performed during a recurring service job or for periodic billing of ongoing memberships. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)