Use this file to discover all available pages before exploring further.
What is causing the quantity manipulation to not save when technicians try to change the quantity of a material on sold estimates in ServiceTitan Mobile?
Account configuration is required for technicians to change the quantities of materials on Sold estimates in ServiceTitan Mobile. Otherwise, any changes they make will revert to the original quantities.
Solution
If changes made by a technician to the quantity of a material on a sold estimate revert back, it may indicate that your account is not configured to allow technicians to edit sold estimates. Please contact your Customer Success Manager (CSM) or Technical Support to enable this feature for your technicians.
A sales tech sells an estimate.
-or-
A service, maintenance, or install tech sells an estimate.
-or-
A CSR sells an estimate over the phone.
Let's say the estimate total is below the sold threshold (the customer wants to schedule the work, but hasn't fully decided).