---
title: "What is causing the ongoing membership for a customer to remain active even after multiple attempts to cancel it?"
slug: "what-is-causing-ongoing-membership-customer-remain-active-after-cancel"
tags: ["Role - Admin", "Focus - Service Replacement", "Type - Residential", "Area - Memberships"]
updated: 2026-10-16T01:18:03Z
published: 2026-10-16T01:18:03Z
canonical: "help.servicetitan.com/what-is-causing-ongoing-membership-customer-remain-active-after-cancel"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing the ongoing membership for a customer to remain active even after multiple attempts to cancel it?

## Problem

The Customer Membership remains active after multiple attempts to cancel it. The cancellation date was set in the future, which caused the issue.

## Solution

Follow these steps to cancel the membership:

1. Find the customer membership.
2. Edit the membership to open its details.
3. Look for the cancellation date, and check if it is set in the future.
4. If the cancellation date is in the future, edit this date. Set it to today's date or a past date.
5. Change the membership status to *Canceled*.
6. Save your changes.
7. Make sure the status changes to *Canceled* and stays that way.

By setting the cancellation date to the current or past date, you ensure the membership is correctly canceled.

When sold, a customer membership is configured from the membership type. You add customer-specific details like billing information, service location, and recurring services.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)