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What is causing incoming SMS messages to not come through to one of the tracking numbers?

  • Updated on Jul 11, 2026
  • Published on Mar 17, 2026
  • 1 minute(s) read
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Problem

Incoming SMS messages are not coming through to one of the numbers listed in Settings > Phones.

Solution

Check if the number allows incoming SMS messages. If not, enable this option.

Check your phone settings

  1. Go to the top toolbar and click Settings A simple icon representing a settings gear. .

  2. Select Phones > Phone Numbers.

  3. In the Phone Number column, look for your specific number and click Edit .

  4. In the Allow Incoming SMS? section, select Yes.