---
title: "What is causing deactivated memberships to show up in the automatic billing rules selection screen?"
slug: "what-is-causing-deactivated-memberships-to-show-up-in-automatic-billing-rules"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Type - Residential"]
updated: 2026-10-16T01:19:32Z
published: 2026-10-16T01:19:32Z
canonical: "help.servicetitan.com/what-is-causing-deactivated-memberships-to-show-up-in-automatic-billing-rules"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing deactivated memberships to show up in the automatic billing rules selection screen?

## Problem

When creating automatic billing rules, both active and deactivated memberships are showing up for selection.

## Solution

#### Update Membership Name

You can change the deactivated membership name to indicate that it is inactive and should not be used.

1. Go to the navigation bar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-deactivated-memberships-to-show-up-in-the-automatic-billing-rules-selection-screen-image-a65un3ib.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A46%3A18Z&se=2026-11-09T12%3A46%3A18Z&sr=c&sp=r&sig=X6ygpeGDaWOgRSP%2FniCghvR1i58AR69cuYSKkztYn0A%3D) > Invoicing > Membership types**.
2. Use the **Status** filter to filter for inactive memberships. ![Use the Status filter to filter for inactive memberships](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-deactivated-memberships-to-show-up-in-the-automatic-billing-rules-selection-screen-image-b7fe8g8w.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A46%3A18Z&se=2026-11-09T12%3A46%3A18Z&sr=c&sp=r&sig=X6ygpeGDaWOgRSP%2FniCghvR1i58AR69cuYSKkztYn0A%3D)
3. Click **Edit** for the inactive membership you want to update.
4. On the *Edit Membership* screen that opens, click **Basics > Name**. ![ click Basics > Name](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-deactivated-memberships-to-show-up-in-the-automatic-billing-rules-selection-screen-image-ei4phzqm.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A46%3A18Z&se=2026-11-09T12%3A46%3A18Z&sr=c&sp=r&sig=X6ygpeGDaWOgRSP%2FniCghvR1i58AR69cuYSKkztYn0A%3D)
5. Change the name of the membership to indicate whether it is inactive or deactivated.

When you're finished, click **Save & Next**. You don't have to make any additional changes, so you can exit the *Edit Memberships* screen.

#### Create a recurring billing rule

1. Go to the navigation bar and click **Accounting**.
2. From the *Accounting* screen, click **Recurring Billing**. ![click Recurring Billing](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-deactivated-memberships-to-show-up-in-the-automatic-billing-rules-selection-screen-image-yn8qzont.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A46%3A18Z&se=2026-11-09T12%3A46%3A18Z&sr=c&sp=r&sig=X6ygpeGDaWOgRSP%2FniCghvR1i58AR69cuYSKkztYn0A%3D)
3. On the *Recurring Billing* screen that opens, click **Automatic Billing Rules**.
4. In the *Apply this rule to the following membership types* dropdown, both active and inactive membership types are shown. This allows for a comprehensive view of all memberships, regardless of their status. By changing the deactivated membership name to show that it is inactive/deactivated, you know you can avoid choosing these membership types. ![Automatic Billing Rules](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-deactivated-memberships-to-show-up-in-the-automatic-billing-rules-selection-screen-image-awhobloe.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A46%3A18Z&se=2026-11-09T12%3A46%3A18Z&sr=c&sp=r&sig=X6ygpeGDaWOgRSP%2FniCghvR1i58AR69cuYSKkztYn0A%3D)

The template used to set up a membership for a customer. It includes recurring service types, tags, pricing, accounting details, and duration and billing details.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)