---
title: "What is causing all phones in the office to ring simultaneously when one person is dialing out from ServiceTitan?"
slug: "what-is-causing-all-phones-in-the-office-to-ring-simultaneously"
tags: ["Area - Phones", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:01:22Z
published: 2026-10-16T02:01:22Z
canonical: "help.servicetitan.com/what-is-causing-all-phones-in-the-office-to-ring-simultaneously"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing all phones in the office to ring simultaneously when one person is dialing out from ServiceTitan?

## Problem

When dialing out from ServiceTitan, it rings to every phone in the office. This is because one number is set as all of the office numbers.

## Solution

This is because one number is set as *Office Phone* for all the employee profiles.

### Check employee settings

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A58%3A29Z&se=2026-11-09T12%3A58%3A29Z&sr=c&sp=r&sig=zLyETapKmkpSVvLC8xzNcw0Kf7aWSCiqpELNaWQAuY4%3D) .
2. Select **People > Employees**.
3. Hover over the employee accounts and click **Edit**.
4. Go to the *Contact Information* section and check their *Office Phone* number.
5. If the *Office Phone* number is the same for all the employees, change the number for each user to their specific phone number.
6. When finished, click **Save**.