---
title: "What caused a recurring service event for a customer's membership to be marked as not attempted when a job for that RSE was booked and done?"
slug: "what-caused-recurring-service-event-membership-not-attempted-job-rse-booked-done"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Residential"]
updated: 2026-10-16T01:18:44Z
published: 2026-10-16T01:18:44Z
canonical: "help.servicetitan.com/what-caused-recurring-service-event-membership-not-attempted-job-rse-booked-done"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What caused a recurring service event for a customer's membership to be marked as not attempted when a job for that RSE was booked and done?

## Problem

Sometimes, a technician might mark an RSE as incomplete by mistake. This causes the membership to show the RSE as not attempted.

## Solution

#### Mark RSE as complete

1. [Search for](/residential-s-r/docs/use-search-in-servicetitan) the customer and click on the record you want to open.
2. Under *Membership*, click the membership you want to view. Memberships are listed from newest to oldest.
3. On the membership that opens, click **View Audit Trail** to see the history of actions taken on this membership. This helps you confirm if the RSE was marked as incomplete.
4. [Search for](/residential-s-r/docs/use-search-in-servicetitan) the job that was supposed to complete the RSE. Use the job number or go to the specific URL provided in your ServiceTitan account.
5. Scroll down to the *Recurring service events* section on the job record.
6. Click **Mark as Complete** next to the RSE that was completed but marked incorrectly. ![Click Mark as Complete](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-caused-a-recurring-service-event-for-a-customers-membership-to-be-marked-as-not-attempted-when-a-job-for-that-rse-was-booked-and-done-image-zv084tqq.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A46%3A36Z&se=2026-11-09T12%3A46%3A36Z&sr=c&sp=r&sig=b3OPx1h0qh9vBXRqFnUt0IW48XpDnq7ZoBbv1xPGKLU%3D)
7. If you cannot see the option to mark the RSE as complete, check if the job's invoice is posted. Posted invoices lock down edits.
8. If necessary, [unpost](https://help.servicetitan.com/residential-s-r/docs/batch-post-and-export-transactions#can-i-unpost-a-batch) the invoice to make changes.
9. After unposting, the options to edit the job, including marking the RSE as complete, should reappear.

By following these steps, you can correct the status of a recurring service event from not attempted to complete, ensuring your customer's membership reflects the accurate service history.

A downloadable log of who changed what record and when.

**What it does:** Provides change history for accountability, error investigation, and compliance across teams.

**Also called:** Change history

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Recurring service events appear in Follow Ups where they can be booked into jobs. They are scheduled based on the frequency details of a service location's recurring services. The recurring service event includes details from the recurring service to help job booking.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)