--- title: "View Availability Details in Capacity Reporting Advanced Mode" slug: "view-availability-details-in-capacity-reporting-advanced-mode" tags: ["Area - Dispatching", "Area - Call Booking", "Area - Customer Notifications", "Role - Admin", "Focus - Service Replacement", "Type - Residential", "Type - Commercial"] updated: 2026-10-15T03:26:50Z published: 2026-10-15T03:26:50Z canonical: "help.servicetitan.com/view-availability-details-in-capacity-reporting-advanced-mode" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # View Availability Details in Capacity Reporting Advanced Mode ## Overview In the [Daily view of Capacity Reporting](/residential-s-r/docs/use-advanced-mode-in-adaptive-capacity-reporting-to-plan-your-week), you can click a time slot to gain insight into Adaptive Capacity's calculation process. This helps you understand where the data points of a given cell are coming from. --- ### #### Who uses this feature - Administrators, owners, and managers - Primarily benefits Residential Service and Commercial Service business types - Applies to all trades #### Feature configuration - Account configuration is required to use this feature. Please reach out to your Customer Success Manager (CSM) to get access. - The *Apply Manual Adjustments* permission is required to use this feature. Please contact the account administrator on your team. ## Things to know - Availability Details in Capacity Reporting are different from Availability Details in Get Adaptive Availability. For more, see [View Availability Details in Get Adaptive Availability while scheduling jobs](/residential-s-r/docs/view-availability-details-in-get-adaptive-availability-while-scheduling-jobs). ## View Availability Details in Capacity Reporting Advanced Mode Click a time slot in the *Daily* view of Capacity Reporting Advanced Mode to open Availability Details. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-c1ew7wm5.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A44Z&se=2026-11-09T12%3A34%3A44Z&sr=c&sp=r&sig=2VVxTINY3kMyaK8t5Ba8a2GrjNPG6trN3h9JXD44TSw%3D) ### Top section At the top of the *Availability Details* flyout, you can see: - **Raw Capacity:** The total hours produced by the technicians naturally from shifts or business hours. This is the *Natural Capacity Provided* portion of the [Adaptive Capacity calculation](/residential-s-r/docs/adaptive-capacity-overview-learn-how-it-works#how-natural-capacity-calculation-works). - **Adjustments:** The number of hours added or subtracted from raw capacity as a result of [manual adjustments in reporting](/residential-s-r/docs/use-advanced-mode-in-adaptive-capacity-reporting-to-plan-your-week#manually-adjust-capacity-in-capacity-reporting-advanced-mode) and [adjustments in rule settings.](/residential-s-r/docs/optimize-adaptive-capacity-configure-strategic-rules) - **Assigned:** The number of hours from jobs that are already assigned to technicians. This is the *Capacity Consumed* portion of the [Adaptive Capacity calculation](/residential-s-r/docs/adaptive-capacity-overview-learn-how-it-works#how-natural-capacity-calculation-works). - **Unassigned:** The number of pending hours from jobs that are not yet assigned to technicians. This is the *Capacity Consumed* portion of the [Adaptive Capacity calculation](/residential-s-r/docs/adaptive-capacity-overview-learn-how-it-works#how-natural-capacity-calculation-works). - **Open Hours:** The number of available hours. This is the *Open Capacity* portion of the [Adaptive Capacity calculation](/residential-s-r/docs/adaptive-capacity-overview-learn-how-it-works#how-natural-capacity-calculation-works). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-vqlfaeqe.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A44Z&se=2026-11-09T12%3A34%3A44Z&sr=c&sp=r&sig=2VVxTINY3kMyaK8t5Ba8a2GrjNPG6trN3h9JXD44TSw%3D) > [!NOTE] > **Note:** The numbers listed here correspond to the [data points](/residential-s-r/docs/use-advanced-mode-in-adaptive-capacity-reporting-to-plan-your-week#data-points) listed in the cell you selected from the report. ### Raw Capacity The *Raw Capacity* section provides a breakdown of each technician's hours contributing to the total hours of raw capacity. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-gj397eo6.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A44Z&se=2026-11-09T12%3A34%3A44Z&sr=c&sp=r&sig=2VVxTINY3kMyaK8t5Ba8a2GrjNPG6trN3h9JXD44TSw%3D) ### Adjustments The *Adjustments* section provides a breakdown of where the added or subtracted hours from raw capacity are coming from, whether it's from rule settings or manual adjustments to the report. > [!TIP] > **Tip:** Click **Manage rules** to go directly to Adaptive Capacity Configuration. If you need to remove a manual adjustment, click **Delete ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-d7aypkno.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A44Z&se=2026-11-09T12%3A34%3A44Z&sr=c&sp=r&sig=2VVxTINY3kMyaK8t5Ba8a2GrjNPG6trN3h9JXD44TSw%3D)** and confirm the removal. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-x61fhu4s.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A44Z&se=2026-11-09T12%3A34%3A44Z&sr=c&sp=r&sig=2VVxTINY3kMyaK8t5Ba8a2GrjNPG6trN3h9JXD44TSw%3D) > [!WARNING] > **Caution:** Deleting a manual adjustment may impact the availability of related time frames and dimensions. This action cannot be undone. ### Done or Assigned The *Done or Assigned* section provides a breakdown of the jobs and non-job events that are assigned to technicians. > [!TIP] > **Tip:** Click a **job number** to go directly to the job record for that job. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-080o7rpo.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A44Z&se=2026-11-09T12%3A34%3A44Z&sr=c&sp=r&sig=2VVxTINY3kMyaK8t5Ba8a2GrjNPG6trN3h9JXD44TSw%3D) ### Unassigned In the *Unassigned* section, you can see pending hours from jobs that aren't assigned to a technician yet. These hours impact overall availability. > [!TIP] > **Tip:** Click a **job number** to go directly to the job record for that job. You can also click **Open in Dispatch Board** to view the availability of the day in more detail, so you can double-check and compare it with the information listed in Availability Details. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-availability-details-in-capacity-reporting-advanced-mode-image-3s5nl7to.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A44Z&se=2026-11-09T12%3A34%3A44Z&sr=c&sp=r&sig=2VVxTINY3kMyaK8t5Ba8a2GrjNPG6trN3h9JXD44TSw%3D) ## Want to learn more? - Visit ServiceTitan Academy and enroll in [Optimizing Adaptive Capacity for Managers](https://servicetitan.docebosaas.com/academy/learn/courses/46/Optimizing-Adaptive-Capacity-for-Managers) - See [Use Advanced Mode in Adaptive Capacity Reporting to plan your week and make manual adjustments](/residential-s-r/docs/use-advanced-mode-in-adaptive-capacity-reporting-to-plan-your-week) - See [Use Simple Mode in Adaptive Capacity Reporting to plan your week](/residential-s-r/docs/use-simple-mode-in-adaptive-capacity-reporting-to-plan-your-week) - See [Adaptive Capacity overview: Learn how it works](/residential-s-r/docs/adaptive-capacity-overview-learn-how-it-works) - See [Prepare for Adaptive Capacity: Configure core settings and features](/residential-s-r/docs/prepare-for-adaptive-capacity-configure-core-settings-and-features) ServiceTitan’s real-time engine that tracks available technician time based on shifts, skills, zones, business units, and capacity rules. **What it does:** Manages booking availability so CSRs only book jobs when technicians truly have capacity, cutting over-booking and missed appointments. **Where to find it:** Settings › Adaptive Capacity. **Also called:** Live booking availability, Real-time capacity **Tags:** Scheduling Pro, AI-Powered [Learn more →](https://help.servicetitan.com/docs/adaptive-capacity-overview-learn-how-it-works) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)