---
title: "Update your service area (Schedule Engine)"
slug: "update-your-service-area-schedule-engine"
tags: ["Area - Scheduling Pro", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Role - Technician", "Type - Residential"]
updated: 2026-10-16T03:17:33Z
published: 2026-10-16T03:17:33Z
canonical: "help.servicetitan.com/update-your-service-area-schedule-engine"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update your service area (Schedule Engine)

## Overview

The *Service Area* page of the Schedule Engine Dashboard can be used to configure the zip or postal codes where your customers are able to book online.

> [!NOTE]
> **Note:** This feature applies only to the legacy Schedule Engine. ServiceTitan customers are encouraged to transition to [Scheduling Pro](/residential-s-r/docs/scheduling-pro-home), an upgraded tool designed to replace Schedule Engine on your website and provide a seamless booking experience.

## 

---

### 

#### Who uses this feature

- Administrators, Office Employees, Managers, Technicians, Customer Service Representatives (CSRs), Dispatchers
- Applies to all business types

## 

## Things to know

- The *Service Area* page is for the online scheduler and normally-scheduled appointments booked through our chat and voice services.

## Access the Service Area page

1. [Log in](http://provider.scheduleengine.net/) to Schedule Engine.
2. Go to **Settings** in the side navigation bar.
3. Select **Service Area**.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/update-your-service-area-schedule-engine-image-qvd7bycb.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A38%3A25Z&se=2026-11-09T12%3A38%3A25Z&sr=c&sp=r&sig=2GwBb5GrsTdunbJ%2BbnGgYnl%2BcVNdH1EgChbnOQ9hGl8%3D)

On this page, you can access different features that will help you view your current service area and make any necessary changes.

Your zip or postal codes may be organized by service zone. Multiple service Zones are set up during your onboarding by the Schedule Engine team if you offer a different range of services depending on where your customer is located.

If this is not the case, your zip or postal codes will typically be organized into just one service zone.

If you have any questions on your current service zone setup and/or need to make changes, please reach out to Schedule Engine support by submitting a ticket from your Dashboard **Help** button or by directly contacting support.

## Select or remove service areas

From the map view, you can zoom in to your current service area, with boundaries displayed by zip or postal code. Your current service area will be reflected on the map with the darkened areas and the list of codes below the map.

If you want to add new zip or postal codes to your service area:

1. Select an unused region on the map to see its code.
2. Copy and paste it into the entry box below the map. You can also add multiple zip or postal codes at once by entering them into the box separated by commas.
3. Click **Add (+)**. The new zip or postal codes will be added to the map and the code list.

![Map displaying service area with highlighted ZIP codes and branches for Jefferson GA East.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/update-your-service-area-schedule-engine-image-ijtdgwqc.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A38%3A25Z&se=2026-11-09T12%3A38%3A25Z&sr=c&sp=r&sig=2GwBb5GrsTdunbJ%2BbnGgYnl%2BcVNdH1EgChbnOQ9hGl8%3D)

> [!NOTE]
> **Note:** For Canadian postal codes, only enter the first three digits of the code (e.g., M4C or M3H).

To remove a zip or postal code, click **X** next to the code on the list.

## Export zip or postal code list

To export your list of service area zip or postal codes, select the **Export Service Area List** button at the top left of the *Service Area* page.

You can download this file to your computer in Excel spreadsheet (.xlsx) or comma-separated value (.csv) format.

ServiceTitan's advanced scheduling add-on that adds smart capacity management, technician skill matching, and zone-based booking rules.

**What it does:** Ensures the right technician is booked for the right job at the right time, maximizing daily revenue and reducing travel waste.

**Also called:** Advanced scheduling, Smart scheduling

**Tags:** Scheduling Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A zone is a group of zip codes. Zones are generally used for organizational purposes. By setting up Zones in ServiceTitan, a color coded system will be created to help you organize jobs in certain locations both on the Dispatch Board and the Schedule Page. You may refer to zones as service areas within your business.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)