--- title: "Prepare for a booked job in the ServiceTitan Field Mobile App" slug: "prepare-for-a-booked-job-in-the-servicetitan-field-mobile-app" tags: ["Area - Field Mobile App (FMA)", "Area - Jobs, Appts, Projects", "Focus - Construction", "Focus - Service Replacement", "Role - Technician", "Type - Commercial", "Type - Residential"] updated: 2026-10-29T14:39:09Z published: 2026-10-29T14:39:09Z canonical: "help.servicetitan.com/prepare-for-a-booked-job-in-the-servicetitan-field-mobile-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Prepare for a booked job in the ServiceTitan Field Mobile App ## Overview As soon as you're scheduled for a job, it's a good idea to start learning about the customer and doing what you can before you are dispatched. > [!TIP] > **Tip:** If the video doesn't play in full screen, tap **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-horiz.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D) then **Fit Screen** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-fit-screen.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D). [KB - Prepare for a Booked Job in the Field Mobile App Video](https://fast.wistia.net/embed/iframe/e2qvyw0fis?web_component=true&seo=true&videoFoam=false) --- ### #### Who uses this feature - Technicians - Applies to all business types #### Feature configuration - The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see [System requirements and mobile app information](/v1/docs/system-requirements). - If you're using the Field Mobile App and need support, please contact [Technical Support](http://go.servicetitan.com/ask) (through the office) or reach out directly to [support@servicetitan.com](mailto:support@servicetitan.com). - Permissions are required to use certain features in the Field Mobile App. Please contact the account administrator on your team. ## Things to know - The names of certain screens, tabs, and so on may be different based on your selection in **Menu** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-grid-view-outline.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D) **> Settings**. For more, see [Show Residential or Commercial terms in the ServiceTitan Field Mobile App](/v1/docs/show-residential-or-commercial-terms). ## Prepare for a booked job in the Field Mobile App 1. Find and open the job you need to prepare for. 2. On the job that opens, use the [job details](/residential-s-r/docs/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app) to learn about it. - Confirm the *Date and Time* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-access-time.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D)*, Arrival Window* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-timelapse.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D)*,* and *Expected Duration* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-history.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D) in the top header section. If you see a *Membership* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-workspace-premium.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D) icon, that means the customer has an active [membership](/residential-s-r/docs/verify-a-customers-memberships-in-fma). - Tap **Contact** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-local-phone.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D) and make sure there's contact information listed for the customer. - Tap **Directions** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-directions.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D) to get full directions to the job. Make sure the correct address opens in your GPS. 3. Tap the [Job tab](/residential-s-r/docs/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app#use-the-different-tabs) to: - Review the *Assigned Technicians* section, if there is one, to see the other technicians assigned to the job. - Check the *Job Summary* section and review any details listed in it. - Review the *Special Instructions* section, if there is one. - Confirm the service location address in the *Location* section. It should match the address shown in *Directions* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-directions.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D). - Tap **See Distance and Drive Time** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-directions-car.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D) to check the distance and drive time. - Tap **Property Data** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-home-outline.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D), if it's listed, to check the property details. - Check the *Pinned Notes* section and review any notes listed in it. - Check the *Tags* and *Job Media* section for any important tags or media. 4. Tap the [Location Info](/residential-s-r/docs/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app#use-the-different-tabs) / [Jobsite Details tab](/residential-s-r/docs/explore-job-details-and-actions-in-the-servicetitan-field-mobile-app#use-the-different-tabs) to review all *Jobs, Recurring services, Documents,* and *Projects* for this service location. > [!NOTE] > **Note:** The *View Location Record* permission is required to see all details on this tab in the Field Mobile App. Please contact the account administrator on your team. 5. Tap the **Equipment** tab to see what equipment has already been installed. The *Last Serviced* date is shown below the equipment. 6. Scroll to the side and tap the **Invoice** to see if there is already predetermined work. ## View arrival windows in the Field Mobile App Use arrival windows to ensure you're on time and are providing the best customer experience possible. ![HVAC maintenance job scheduled from 3:00 PM to 8:00 PM on July 22, 2025.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/prepare-for-a-booked-job-in-the-servicetitan-field-mobile-app-image-1ukbpvb5.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D) Your main job list also shows the arrival window for each job. ![Job listing for HVAC maintenance with scheduled hours and location details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/prepare-for-a-booked-job-in-the-servicetitan-field-mobile-app-image-k3vwv8s7.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A31%3A50Z&se=2026-11-09T12%3A31%3A50Z&sr=c&sp=r&sig=OXk%2BJPkmYq5bqu9yz9hcR4PT3x3zPy%2B3E4MY7sfjGrA%3D) ## Want to learn more? - See [Book a job for an existing service location in the ServiceTitan Field Mobile App](/residential-s-r/docs/book-a-job-for-an-existing-service-location-in-the-servicetitan-field-mobile-app) - See [Book a job for a new service location in the ServiceTitan Field Mobile App](/residential-s-r/docs/book-a-job-for-a-new-service-location-in-the-servicetitan-field-mobile-app) The time range communicated to a customer for when a technician will arrive. **What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores. **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The package of service visits included with a membership. When you sell a membership, recurring services are attached to the customer service location with details including start dates, service recurrence, and preferred technician. These details are used to create recurring service events. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A physical service address associated with a customer, containing all jobs, equipment, and history for that property. **What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site. **Also called:** Service address, Property record **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)