Troubleshooting
Role: Administrator · Office Admin · Accountant · BookkeeperArea: Counter Sales · Point of Sale (POS) · All versions
What you're seeing
The POS tab is stuck. An invoice has been created, but you can't pay or delete it, which is blocking the sale of a part.
Why this happens
Reason 1
The browser is holding an old version of the page or stale cookies.
Cached page data or stale cookies can prevent the POS tab from completing the action.
How to fix it
1Clear your browser's stored data and sign back in
Log out of ServiceTitan and log back in.
Go to the POS tab and check whether the invoice can now be paid or deleted.
✓ Done · The POS tab responds again, and you can pay or delete the invoice.
Note: Clearing cache and cookies removes old versions of the software or cookies that may be blocking the action. Clearing them periodically helps prevent issues like this.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The POS location and the invoice number
What happens when you try to pay or delete the invoice
Confirmation that you cleared cache and cookies and logged out and back in
Which steps from this article you already tried
Want to learn more?
Can't create a counter sale invoice because the Location field is empty ›
Fix a counter sale invoice that can't be created because the Location field is empty.