---
title: "Memberships are not being canceled and the status change is not being saved"
slug: "memberships-are-not-being-canceled-and-the-status-change-is-not-being-saved"
updated: 2026-10-16T01:16:03Z
published: 2026-10-16T01:16:03Z
canonical: "help.servicetitan.com/memberships-are-not-being-canceled-and-the-status-change-is-not-being-saved"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Memberships are not being canceled and the status change is not being saved

## Problem

You try to cancel a membership by changing its status to *Canceled*, but the change does not save.

## Solution

1. Go to the membership details page and click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A46%3A36Z&se=2026-11-09T12%3A46%3A36Z&sr=c&sp=r&sig=b3OPx1h0qh9vBXRqFnUt0IW48XpDnq7ZoBbv1xPGKLU%3D).
2. Find the *Cancellation Date* field. This might be set to a future date.
3. Change the *Cancellation Date* to today's date.
4. After setting the cancellation date to today, try changing the membership status again.
5. Click on the *Status* dropdown menu and select *Canceled*.
6. Save your changes. Make sure that the status change was now saved correctly.

By setting the cancellation date to today, you should be able to cancel the membership and save the status change.