--- title: "Manage jobs with Dispatch Pro Auto Mode" slug: "manage-jobs-with-dispatch-pro-auto-mode" tags: ["Area - Dispatch Pro", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Residential"] updated: 2026-10-15T03:20:05Z published: 2026-10-15T03:20:05Z canonical: "help.servicetitan.com/manage-jobs-with-dispatch-pro-auto-mode" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage jobs with Dispatch Pro Auto Mode ## Overview When jobs are booked, the workflow is the same with Dispatch Pro as it is without it. The only difference is there are Dispatch Pro-related toggles on the Job record. Use these toggles to enable or disable Dispatch Pro for a particular job and manage assignments as needed. --- ### #### Who uses this feature - Administrators, managers, and dispatchers - Primarily for Residential Service and Replacement business types #### Feature configuration - To get started with Dispatch Pro, review pricing and select your package [here](https://plg.servicetitan.com/dsp). You can also request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro/dispatch), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM). - Certain permissions are required to set up and manage Dispatch Pro. To have these enabled, please contact the account administrator on your team. For more, see the *Required permissions* section of [Dispatch Pro](/residential-s-r/docs/dispatch-pro-home). ## Things to know - Dispatch Pro treats non-job events without timesheet codes and jobs booked with [job types that are not enabled for Dispatch Pro](/residential-s-r/docs/adjust-dispatch-pro-prioritization-settings) as locked calendar blocks and optimizes around them. Dispatch Pro only responds to non-job events that include timesheet codes. - If no other technician is available, Dispatch Pro may assign a technician to a job that is far away within your maximum allowed drive time range. - Jobs may go from assigned to unassigned or vice versa as Dispatch Pro runs. All jobs unassigned by Dispatch Pro will have an alert explaining the reason. - Dispatch Pro will *not*: - Assign a job to a technician who is on an [on-call shift, a time off shift,](/residential-s-r/docs/use-technician-shifts-1) or has a [non-job event](/residential-s-r/docs/schedule-and-manage-non-job-events). - Assign multi-technician or multi-day jobs. - Place a job on the Dispatch Board before or after its [Arrival Window](/residential-s-r/docs/set-up-arrival-windows) or [business hours](/residential-s-r/docs/set-up-business-hours). - Dispatch Pro assigns, reassigns, and reschedules jobs. Dispatchers still need to unassign, dispatch, arrive, hold, complete, and confirm appointments/jobs as needed. For more, see [View and edit job details from the Dispatch Board](/residential-s-r/docs/use-the-job-details-flyout-to-view-and-edit-job-details-on-the-dispatch-board) and [Use the Dispatch Board](/residential-s-r/docs/use-the-daily-dispatch-board). > [!NOTE] > **Note:** Dispatch Pro only reschedules jobs within the arrival window or business hours (depending on [setup](/residential-s-r/docs/adjust-dispatch-pro-locking-jobs-settings)). Dispatchers need to manually reschedule jobs when moving to the next day or a completely different time frame. ## Best practices - [Set up tags](/residential-s-r/docs/manage-tags) and tell Dispatch Pro which tags make certain Job Types a higher or lower priority for your business based on urgency. To maximize your revenue potential, we suggest prioritizing high-urgency jobs that could be vulnerable to competitive loss. For how to prioritize tags, see the [Choose which tags show individual job priority](/residential-s-r/docs/adjust-dispatch-pro-prioritization-settings#choose-which-tags-show-individual-job-priority) section of [Adjust Dispatch Pro Prioritization Settings](/residential-s-r/docs/adjust-dispatch-pro-prioritization-settings). - Teach your customer service representatives (CSRs) to apply tags when booking jobs. For how to attach tags to jobs, see [Enter job details](/residential-s-r/docs/enter-job-details). ## Manage Dispatch Pro jobs For customer service representatives (CSRs), the workflow for [booking a job](/residential-s-r/docs/book-a-job) is the same with Dispatch Pro as it is without it. The only difference is there are Dispatch Pro-related toggles on the job record: - **Dispatch Pro:** This toggle is turned on by default when booking jobs with [a job type that has Dispatch Pro enabled](/residential-s-r/docs/adjust-dispatch-pro-prioritization-settings). If needed, you can turn on or off the Dispatch Pro toggle for a particular job. > [!NOTE] > **Note:** Turning off the Dispatch Pro toggle for a job does not unassign the technician or modify the job in any other way. - **Technician-specific Job:** This toggle is turned off by default. You can turn it on if you want to ensure that Dispatch Pro doesn't unassign or reassign the job. ![Image showing the Job record screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-jobs-with-dispatch-pro-auto-mode-image-ambb23dh.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A28Z&se=2026-11-09T12%3A29%3A28Z&sr=c&sp=r&sig=JzD4crok3wr9wSKUC2YSmbWrd4aACDoxfkzLSZmcETI%3D) > [!NOTE] > **Note:** > > - If turning on the **Technician-specific Job** toggle leads to a double booking, Dispatch Pro shifts the start time within the arrival window to try to avoid overlap. If double-booking can't be avoided, Dispatchers should use the [Dispatch Pro Technician Performance Report](/residential-s-r/docs/dispatch-pro-technician-performance-report-template) to help them decide how to proceed. > - If you manually assign a technician to a job at the same time as Dispatch Pro (resulting in double-booking), the manual job is kept and the Dispatch Pro job is removed. The Dispatch Pro toggle is also disabled on the job record. As with other actions taken on a job, turning these options on or off shows up in the job Audit Trail. For more, see [Use the Job Details Flyout to view and edit job details on the Dispatch Board](/residential-s-r/docs/use-the-job-details-flyout-to-view-and-edit-job-details-on-the-dispatch-board) and [View job history](/residential-s-r/docs/view-job-history-4). ## Want to learn more? - See [Dispatch Pro](/residential-s-r/docs/dispatch-pro-home) in the ServiceTitan Knowledge Base. AI-powered dispatching product that analyzes job requirements, technician skills, drive time, and capacity to optimize job assignments. **What it does:** Maximizes technician utilization and on-time arrivals by algorithmically routing and assigning jobs — reducing the cognitive load on dispatchers. **Also called:** AI dispatch, Smart dispatch **Tags:** Dispatch Pro, ServiceTitan Max, AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The core work record in ServiceTitan representing a service request, containing appointments, invoices, estimates, and notes. **What it does:** Acts as the operational and financial center of gravity for all work performed — everything is tied to a Job. **Also called:** Work order, Service ticket **Tags:** Core [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The time range communicated to a customer for when a technician will arrive. **What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores. **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Configurable categories that classify jobs (e.g., HVAC Install, Drain Cleaning, Roof Replacement) for reporting and routing. **What it does:** Enables targeted pricing, technician skill matching, reporting segmentation, and correct workflow routing by type of work. **Also called:** Service types, Work categories **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A downloadable log of who changed what record and when. **What it does:** Provides change history for accountability, error investigation, and compliance across teams. **Also called:** Change history **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)