---
title: "Manage appointments (Schedule Engine)"
slug: "manage-appointments-schedule-engine"
tags: ["Area - Scheduling Pro", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Role - Technician", "Type - Residential"]
updated: 2026-10-16T03:17:28Z
published: 2026-10-16T03:17:28Z
canonical: "help.servicetitan.com/manage-appointments-schedule-engine"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage appointments (Schedule Engine)

## Overview

The *Appointments* page of the dashboard acts as a management hub for your jobs booked through Schedule Engine, allowing you to make updates, keep track of progress, view appointment history, and ensure that the right technician is assigned for the job.

> [!NOTE]
> **Note:** This feature applies only to the legacy Schedule Engine. ServiceTitan customers are encouraged to transition to [Scheduling Pro](/residential-s-r/docs/scheduling-pro-home), an upgraded tool designed to replace Schedule Engine on your website and provide a seamless booking experience.

## 

---

### 

#### Who uses this feature

- Administrators, Office Employees, Managers, Technicians, Customer Service Representatives (CSRs), Dispatchers.
- Applies to all business types.

## Manage appointments

The following features are available upon login to the Scheduling Pro Dashboard and accessible through the *Appointments* page:

#### Edit appointment dates, times, and statuses

1. Click the **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A24Z&se=2026-11-09T12%3A34%3A24Z&sr=c&sp=r&sig=IANChi%2BqTj14zVP0BwveRCGZ7V83XxX9yqhLO2FpAXs%3D) at the top of the appointment pop-up.
2. Edit the date and/or time of the appointment
  1. You receive a warning if you attempt to update a past date, but you will not be prevented from performing the action.
3. Modify the appointment status, if needed. Statuses include:
  1. *Scheduled*
  2. *Pending*
  3. *Unknown*
  4. *In Transit*
  5. *On Site*
  6. *Hold*
  7. *Canceled*
  8. *Completed*
4. Click **Update**. ![Appointment details showing status as hold for no electric issue at home.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-appointments-schedule-engine-image-eonprgjd.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A24Z&se=2026-11-09T12%3A34%3A24Z&sr=c&sp=r&sig=IANChi%2BqTj14zVP0BwveRCGZ7V83XxX9yqhLO2FpAXs%3D)

## Edit assigned technician

1. Go to the **Details** tab of the selected appointment.
2. Assign or modify the assigned technician by searching the **Technicians** dropdown, which shows all the technicians currently set up on the *Technician Management* page.
3. After you select the technician, click **Update**. ![Appointment details for Mark Abdullah regarding no electricity issue at home.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-appointments-schedule-engine-image-qaernvmv.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A24Z&se=2026-11-09T12%3A34%3A24Z&sr=c&sp=r&sig=IANChi%2BqTj14zVP0BwveRCGZ7V83XxX9yqhLO2FpAXs%3D)

## View status update history on appointments

Go to the **History** tab of the selected appointment to view the history of the appointment, including changes to time, dates, and status.

![Appointment details for Mark Abdullah regarding electrical issues in home, status updates included.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-appointments-schedule-engine-image-yn80cjgq.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A24Z&se=2026-11-09T12%3A34%3A24Z&sr=c&sp=r&sig=IANChi%2BqTj14zVP0BwveRCGZ7V83XxX9yqhLO2FpAXs%3D)

> [!NOTE]
> **Note:** By default, going to Appointments will show the **Active** tab. The **History** tab will display appointments with Canceled or Completed statuses, therefore changing any appointments statuses to or from Canceled or Completed will move them to the **History** tab or vice versa.

ServiceTitan's advanced scheduling add-on that adds smart capacity management, technician skill matching, and zone-based booking rules.

**What it does:** Ensures the right technician is booked for the right job at the right time, maximizing daily revenue and reducing travel waste.

**Also called:** Advanced scheduling, Smart scheduling

**Tags:** Scheduling Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)