---
title: "Job completion date or time is wrong on a pending invoice"
slug: "job-completion-date-or-time-is-wrong-on-a-pending-invoice"
tags: ["Area - Accounting", "Role - Accountant", "Role - Admin", "Role - CSR Dispatch", "Focus - Construction", "Focus - Service Replacement", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T02:15:06Z
published: 2026-10-15T02:15:06Z
canonical: "help.servicetitan.com/job-completion-date-or-time-is-wrong-on-a-pending-invoice"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Job completion date or time is wrong on a pending invoice

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A31Z&se=2026-11-09T12%3A29%3A31Z&sr=c&sp=r&sig=OLB%2FbL3slQdDBhmxkZF%2B7hH95nxp1etQ0pC%2FMZMuwKg%3D) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Accounting, Invoicing · All business types

## **What you're seeing**

A job is completed, but the completion date or time showing on its pending invoice is wrong. You want to correct the **Date Completed** and **Time Completed** so the invoice reflects when the work was actually finished.

## **Why this happens**

**Reason 1**

**The invoice inherits its completion date and time from when the job was marked complete.** If that was recorded incorrectly, the invoice carries the wrong date and time. As long as the invoice is still pending, you can correct these fields directly on the invoice record.

**Before you start**

The invoice must be **pending** (not posted or exported) to edit it directly. If it's already posted or exported, the fields are locked — you'd need to reopen the accounting period or use an adjustment invoice. See [**Can't edit an invoice or job, or unapply a payment**](https://help.servicetitan.com/residential-s-r/docs/unable-to-edit-invoice-or-job-or-unapply-payment).

> [!WARNING]
> **Caution:** The invoice date and the job completion date are related but separate. When a job is marked **Complete** the first time, ServiceTitan sets the invoice date to match that completion date. If the job is later reopened and completed again, the completion date updates but the invoice date does not — the two can fall out of sync. Because the invoice date drives AR aging and which accounting period the invoice falls in, check the invoice date after you correct the completion date and update it manually if it no longer matches.

## **How to fix it**

### **1****Correct the completion date and time on the pending invoice**

1. Search for and go to the invoice with the incorrect completion date and time. See [**Use search in ServiceTitan**](https://help.servicetitan.com/residential-s-r/docs/use-search-in-servicetitan).
2. On the invoice record, click **Update invoice details**.
3. On the **Update Invoice Details** screen, edit the **Date Completed** and **Time Completed** fields.
4. Click **Save**.

> [!NOTE]
> **✓ Done ·** The invoice shows the corrected completion date and time.

## **Still not working?**

If you can't edit the fields or the change won't save, contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The invoice number and the job number
- The completion date/time currently shown and what it should be
- Whether the invoice is pending, posted, or exported
- Whether the invoice date still matches the completion date after your edit

## **Want to learn more?**

[**Use search in ServiceTitan ›**](https://help.servicetitan.com/residential-s-r/docs/use-search-in-servicetitan) How to find records such as invoices and jobs using ServiceTitan search.

[**Edit an invoice ›**](https://help.servicetitan.com/residential-s-r/docs/edit-an-invoice) How to edit the details on an invoice.

[**Can't edit an invoice or job, or unapply a payment ›**](https://help.servicetitan.com/residential-s-r/docs/unable-to-edit-invoice-or-job-or-unapply-payment) What to do when invoice or job fields are locked because the invoice is posted or exported.