---
title: "How to Update Fallback Phone Number in Dialpad"
slug: "how-to-update-fallback-phone-number-in-dialpad"
tags: ["Area - Phones Pro", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T02:17:49Z
published: 2026-10-16T02:17:49Z
canonical: "help.servicetitan.com/how-to-update-fallback-phone-number-in-dialpad"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Update Fallback Phone Number in Dialpad

## Problem

The fallback phone number is showing as "Unavailable" instead of the correct number.

## Solution

1. Verify that you have the admin PIN.
2. Go to the Dialpad page and click on the Dialpad icon on the bottom left-hand side.
3. Launch the Dialpad app and log in if necessary.
4. Search for the number under contacts.
5. On the right-hand side, click on **Edit Contact**.
6. Update the fallback phone number to the correct number.
7. Save the changes.

> [!NOTE]
> **Note:** If the fallback phone number is already updated, you do not need to make any changes.