Troubleshooting
Role: Administrator · Office Admin · Accountant · BookkeeperArea: Counter Sales · Point of Sale (POS) · Business Units · All versions
Before you start: You need the Edit business units permission to edit a business unit. If you don't have it, contact your admin.
What you're seeing
When you try to create a point of sale ticket for counter sales, you get the notification: "Business Unit does not have address for counter sales invoice." You can't complete the counter sale.
Why this happens
Reason 1
The business unit has no address entered.
The business unit you're using for the counter sale doesn't have an address entered. Counter sales require the business unit to have an address.
How to fix it
1Add an address to the business unit.
On the navigation bar, go to Settings.
In the side panel, go to Operations > Business Units.
Find the business unit you tried to use for counter sales.
Click Edit.
On the Edit Business Unit screen, click the Address tab.
Enter the business unit's address.
Click Save.
✓ Done · The business unit now has an address, and you can create counter sale invoices for it.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The business unit name you're using for counter sales
The exact text of the error message
Confirmation that you added and saved an address on the Address tab
Which steps from this article you already tried
Want to learn more?
Process point of sale transactions from the office ›
How to run counter sales and other POS transactions from the office.
Can't create a counter sale invoice because the Location field is empty ›
Resolve a related counter sale error caused by a missing POS location.