--- title: "How to bring back an accidentally dismissed RSE?" slug: "how-to-bring-back-an-accidentally-dismissed-rse" tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Residential"] updated: 2026-10-16T01:19:15Z published: 2026-10-16T01:19:15Z canonical: "help.servicetitan.com/how-to-bring-back-an-accidentally-dismissed-rse" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # How to bring back an accidentally dismissed RSE? ## Problem A Recurring Service Event (RSE) was accidentally dismissed, and the previous method of logging a follow-up to change the status is no longer available. ## Solution There are a few scenarios that you need to look out for before identifying the fix. > [!NOTE] > **Note:** These troubleshooting steps are for memberships that have Deferred revenue recognition. For memberships set with Point of Sale revenue recognition, see [What is the process for reverting changes made to a dismissed Recurring Service Event?](/residential-s-r/docs/what-is-the-process-for-reverting-changes-made-to-a-dismissed-recurring-service) #### Revenue has already been recognized It is crucial to ensure that you do not recognize the revenue twice. In such cases, the best practice is: 1. Go to the **Call Booking** screen. 2. Book a job. 3. Go to the dismissed event page. 4. Log a follow-up on the dismissed event, and attach the job number. For more details, see [Log a follow-up for a recurring service event](/residential-s-r/docs/manage-recurring-service-events#log-a-followup-for-a-recurring-service-event). > [!NOTE] > **Note:** Unfortunately, there is no way to undo a Revenue Snapshot if revenue has already been recognized. #### Revenue has not been recognized If the revenue still needs to be recognized, follow these steps: 1. Go to **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A39%3A12Z&se=2026-11-09T12%3A39%3A12Z&sr=c&sp=r&sig=%2BYVxjFAfSoDfRi08awSF92mj7qEcjvD9xnfSal9d0Kw%3D) **> Recurring service type**. 2. Create a new Recurring Service. > [!NOTE] > **Note:** Creating a new Recurring Service should help ensure that the dismissed event is properly replaced. 3. Go to the customer whose Recurring Service Event (RSE) you need to restore. 4. Go to the Membership of the Recurring Service. 5. Edit the membership. 6. Scroll down to the *Recurring services* section and click on **Add Recurring Service**. 7. In the dropdown menu, select the new Recurring Service you created. 8. Change the date and Invoice template as needed. > [!NOTE] > **Note:** If the customer's membership automatically calculates invoice template task prices for Deferred Revenue, ensure that the invoice template tasks are priced to match the missed revenue that should be recognized. 9. After making the necessary changes, click **Save**. 10. Return to the customer's Membership page and click on **Recurring Services**. 11. Adjust the recurrence rate according to your needs. If the Recurring Service is meant to be a one-time event, ensure that the *Duration Type* is set to *# of Total Visits* and *# of Total Visits* is set to 1. > [!NOTE] > **Note:** This method allows you to add a new Recurring Service Event instead of the dismissed one. Deferred revenue is used in accrual accounting to manage advanced payment for upcoming services. After accepting payment, you only recognize it as income upon delivery of services, when the revenue is earned. Memberships use deferred revenue to account for recurring services included with a membership. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** deferred income The template used to set up recurring services for a service location. It includes details to help book recurring service events into jobs including job type, business unit, recurrence type, and duration type. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The package of service visits included with a membership. When you sell a membership, recurring services are attached to the customer service location with details including start dates, service recurrence, and preferred technician. These details are used to create recurring service events. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Invoice templates are used to generate invoices for recurring services and billing invoices. They include the pricebook items for services performed during a recurring service job or for periodic billing of ongoing memberships. [Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)