---
title: "How many failed payments were in a billing run?"
slug: "how-many-failed-payments-were-in-a-billing-run"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Residential"]
updated: 2026-10-16T01:15:39Z
published: 2026-10-16T01:15:39Z
canonical: "help.servicetitan.com/how-many-failed-payments-were-in-a-billing-run"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How many failed payments were in a billing run?

## Problem

You noticed that the billing run for memberships seemed to fail, and you are concerned that most of the payments failed.

## Solution

> [!NOTE]
> **Note:** Payment failures can happen for various reasons, such as insufficient funds or closed accounts. If the run status shows as *Incomplete* due to unattempted payments, it often indicates that most payments were successful.

#### Check failed payments in billing run

1. Go to the navigation bar and click **Accounting**.
2. Click **Recurring Billing**.
3. In the side menu, click **Billing History**.
4. Specify the date range of the billing run that you want to check.
5. Click the billing run you want to check.
6. Look for the total number of payments under the *Failed Payments* section.