---
title: "How do I make forms mandatory in ServiceTitan?"
slug: "how-do-i-make-forms-mandatory-in-servicetitan-1"
tags: ["Area - Forms", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T04:13:47Z
published: 2026-10-15T04:13:47Z
canonical: "help.servicetitan.com/how-do-i-make-forms-mandatory-in-servicetitan-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I make forms mandatory in ServiceTitan?

## Problem

Technicians can select the *Fill out later* option on required forms and still close jobs without completing them.

## Solution

Follow the steps below to solve the issue.

### Manage form triggers

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A29Z&se=2026-11-09T12%3A29%3A29Z&sr=c&sp=r&sig=qKOVHxapGwpldDdw3xPH9e44wKPHO7ARSLV40PaJ2o4%3D).
2. In the side panel, click **Operations > Forms**.
3. Select a form and in the *Trigger* column, click **Trigger** to add additional triggers to a form. ![Forms interface displaying triggers for daily log and furnace maintenance forms.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-make-forms-mandatory-in-servicetitan-image-xywezzyx.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A29Z&se=2026-11-09T12%3A29%3A29Z&sr=c&sp=r&sig=qKOVHxapGwpldDdw3xPH9e44wKPHO7ARSLV40PaJ2o4%3D)
4. In the *Form's Triggers* screen, click **Edit**. ![Daily log for plumbing install job with AC replacement task details and requirements.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-make-forms-mandatory-in-servicetitan-image-f5nukgcq.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A29Z&se=2026-11-09T12%3A29%3A29Z&sr=c&sp=r&sig=qKOVHxapGwpldDdw3xPH9e44wKPHO7ARSLV40PaJ2o4%3D)
5. Select the **Required** option if not already selected.
6. Select the trigger event for mandatory completion.
7. Select **Must complete the form at the time of trigger**. ![Editing trigger settings for job assignments, including event and required fields.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-make-forms-mandatory-in-servicetitan-image-8sf9s8a5.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A29Z&se=2026-11-09T12%3A29%3A29Z&sr=c&sp=r&sig=qKOVHxapGwpldDdw3xPH9e44wKPHO7ARSLV40PaJ2o4%3D)
8. Save your changes.

### Set up completion alerts

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A29Z&se=2026-11-09T12%3A29%3A29Z&sr=c&sp=r&sig=qKOVHxapGwpldDdw3xPH9e44wKPHO7ARSLV40PaJ2o4%3D).
2. In the side panel, click **Integrations > Alerts.**
3. Click **Add Alert.**
4. Search for *Completed Form* in the **Type** field.
5. Select the specific form from the dropdown.
6. Select who should receive the alert. ![Form alert settings for completed heat pump maintenance checklist sent to Adam via email.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-make-forms-mandatory-in-servicetitan-image-g378jrd5.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A29Z&se=2026-11-09T12%3A29%3A29Z&sr=c&sp=r&sig=qKOVHxapGwpldDdw3xPH9e44wKPHO7ARSLV40PaJ2o4%3D)
7. Save the alert settings.

### Prevent automatic form emails

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A29Z&se=2026-11-09T12%3A29%3A29Z&sr=c&sp=r&sig=qKOVHxapGwpldDdw3xPH9e44wKPHO7ARSLV40PaJ2o4%3D).
2. In the side panel, click **Operations > Forms**.
3. Find your form and click **Edit**.
4. Uncheck **If filled, email to customer automatically upon job completion**. ![Form settings showing options for email notifications upon job completion and publication status.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-make-forms-mandatory-in-servicetitan-image-zn34oa3i.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A29%3A29Z&se=2026-11-09T12%3A29%3A29Z&sr=c&sp=r&sig=qKOVHxapGwpldDdw3xPH9e44wKPHO7ARSLV40PaJ2o4%3D)
5. Save your changes.