---
title: "How do I fix sign in failed errors?"
slug: "how-do-i-fix-sign-in-failed-errors"
tags: ["Area - Enterprise Hub", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T03:37:45Z
published: 2026-10-15T03:37:45Z
canonical: "help.servicetitan.com/how-do-i-fix-sign-in-failed-errors"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I fix sign in failed errors?

## Problem

The user receives the *Sign in Failed error* message after entering username and password in Enterprise Hub.

## Solution

### Activate the user in Enterprise Hub

1. Contact an administrator user who has access to the *User Management* permissions.
2. In Enterprise Hub, the administrator should go to **User Management**.
3. Select **Users**.
4. Set the *Status* filter to **All**.
5. Search for the user's email address or name.
6. Click **Actions**
7. Select **Activate**. ![User management interface showing options to activate and manage user roles.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-do-i-fix-sign-in-failed-errors-image-bm621na8.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A28%3A36Z&se=2026-11-09T12%3A28%3A36Z&sr=c&sp=r&sig=JXF4Cy67Ax%2BRmfq7p%2BXZQnj8UO4kBBOwziAlRaPSjRU%3D)