---
title: "How do I fix forms that freeze my ServiceTitan Mobile app?"
slug: "how-do-i-fix-forms-that-freeze-my-servicetitan-mobile-app"
tags: ["Area - Forms", "Focus - Construction", "Focus - Service Replacement", "Role - All users", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T04:15:27Z
published: 2026-10-15T04:15:27Z
canonical: "help.servicetitan.com/how-do-i-fix-forms-that-freeze-my-servicetitan-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I fix forms that freeze my ServiceTitan Mobile app?

## Problem

Forms freeze the ServiceTitan Mobile app completely on technicians' iPads. The same forms also freeze browsers when accessed from office laptops. This issue affects all users company-wide and prevents job completion.

## Solution

### Check the form conditional logic settings

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A16Z&se=2026-11-09T12%3A30%3A16Z&sr=c&sp=r&sig=JJYeehmZSTDa2EAftIDteMcbEBPXwnAwuqiklDIo4Wk%3D).
2. In the side panel, click **Operations > Forms**.
3. Find the form that is causing freezing issues.
4. Look for [Conditional Logic rules](/residential-s-r/docs/use-conditional-logic-in-forms-1#create-a-form-with-conditional-logic) associated with the form.
5. Review the rules and ensure that a form field rule does not "hide" itself. For example, "Form Field 1" has a "IF" rule set, and if the conditions are met, the "THEN" rule is set to HIDE the same "Form Field 1".

> [!NOTE]
> **Note:** Conditional logic can't have conditions that both need to be met and hide the same field.

![Conditional logic setup for showing or hiding questions based on specific criteria.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/forms-and-media-image-ebr6kxdq.jpg?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A16Z&se=2026-11-09T12%3A30%3A16Z&sr=c&sp=r&sig=JJYeehmZSTDa2EAftIDteMcbEBPXwnAwuqiklDIo4Wk%3D)
6. Save the updated form.
7. Test the form on both mobile devices and office computers.