---
title: "How can I move a membership to a new customer after merging locations?"
slug: "how-can-i-move-a-membership-to-a-new-customer-profile"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Residential"]
updated: 2026-10-16T01:19:05Z
published: 2026-10-16T01:19:05Z
canonical: "help.servicetitan.com/how-can-i-move-a-membership-to-a-new-customer-profile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I move a membership to a new customer after merging locations?

## Problem

When locations are merged, memberships do not automatically transfer to the new customer profile, even though Recurring Service Events (RSE) do.

## Solution

In this case, we recommend reselling the membership under the correct customer profile:

1. Go to the original customer profile with the membership.
2. Review their membership details. Look for the membership start date and any other important information.
3. Go to the new customer profile where you want to transfer the membership.
4. Sell a new membership for this customer, making sure it matches the original membership's details.
5. Backdate the new membership to the original membership's start date.
6. Cancel the membership on the old customer profile to prevent double billing and confusion.
7. Confirm the new membership is active on the new customer profile and all details are correct.

> [!NOTE]
> **Note:** A feature for transferring memberships is available. Contact [Technical Support](http://go.servicetitan.com/ask) to see if that feature works with your membership setup. For more, see [Can I transfer a membership from one customer to another?](/residential-s-r/docs/can-i-transfer-a-membership-from-one-customer-to-another)