You need to find the average on hold time for calls using Phones Pro and Dialpad.
Solution
You can view the average wait time for calls in the Analytics section of your dashboard in Dialpad.
View average wait time for calls
In Dialpad, go to the Analytics section of your dashboard.
Filter the dashboard to show analytics for the Call Center.
Select the Queue tab in the Analytics section.
Review the average wait time for calls.
ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.
What it does: Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.