---
title: "How can I change when the Potential Renewal tag appears on the customer profile?"
slug: "how-can-i-change-when-the-potential-renewal-tag-appears-on-the-customer-profile"
updated: 2026-10-16T01:17:00Z
published: 2026-10-16T01:17:00Z
canonical: "help.servicetitan.com/how-can-i-change-when-the-potential-renewal-tag-appears-on-the-customer-profile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I change when the Potential Renewal tag appears on the customer profile?

## Problem

You need to adjust the time for when the *Potential Renewal* tag appears on the customer profile.

## Solution

1. Contact [Technical Support](http://go.servicetitan.com/ask) and request a change for your Membership Renewal Months.

> [!NOTE]
> **Note:** Only admins can request this change.
2. Specify how many months in advance you want the *Potential Renewal* tag to appear on the customer profile. You can choose from one month or more.
3. Technical Support will make the change for you.

By following these steps, you can adjust the renewal tag appearance time.