---
title: "How can I change the Billing duration from annual billing to one-time billing on a customer membership?"
slug: "how-can-i-change-the-billing-duration-from-annual-to-one-time"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Type - Residential"]
updated: 2026-10-16T01:17:55Z
published: 2026-10-16T01:17:55Z
canonical: "help.servicetitan.com/how-can-i-change-the-billing-duration-from-annual-to-one-time"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I change the Billing duration from annual billing to one-time billing on a customer membership?

## Problem

A customer was charged again after one year on a membership that was paid up-front because the membership was set to bill annually.

## Solution

To fix this issue, update both the existing Customer Membership and Membership type so the issue does not occur again in the future.

#### Adjust the sold customer membership

1. Go to the customer's profile.
2. Under the *Memberships* section, choose the membership that needs to be adjusted.
3. Click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-change-the-billing-duration-from-annual-billing-to-one-time-billing-on-a-customer-membership-image-zebtfdsl.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A39%3A32Z&se=2026-11-09T12%3A39%3A32Z&sr=c&sp=r&sig=62%2BkUvcGNxeejaCHxQZAtdEmxfAS4Tw4gaJSfcFWYWk%3D),
4. Change the **Next billing date** to the date when the membership expires so that the customer is not billed again.
5. Save your changes.

#### Fix the membership type for future sales

1. Go to **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A39%3A32Z&se=2026-11-09T12%3A39%3A32Z&sr=c&sp=r&sig=62%2BkUvcGNxeejaCHxQZAtdEmxfAS4Tw4gaJSfcFWYWk%3D) **> Invoicing > Membership Types.**
2. Find and edit the membership type.
3. Click **Basics > Duration & Billing**.
4. Set the *Duration* to **Fixed**.
5. Set the *Billing Frequency* to **Upfront**.
6. Save your changes.

When sold, a customer membership is configured from the membership type. You add customer-specific details like billing information, service location, and recurring services.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The template used to set up a membership for a customer. It includes recurring service types, tags, pricing, accounting details, and duration and billing details.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)