---
title: "Customer can only select ACH or Credit Card when opening the payment link"
slug: "customer-can-only-select-ach-or-credit-card-when-opening-the-payment-link"
tags: ["Area - Payments", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Role - Owner Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T01:38:15Z
published: 2026-10-16T01:38:15Z
canonical: "help.servicetitan.com/customer-can-only-select-ach-or-credit-card-when-opening-the-payment-link"
---

> ## Documentation Index
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# Customer can only select ACH or Credit Card when opening the payment link

## Problem

An email was sent to a customer but once the customer clicked the link to pay the invoice, they could only select ACH or Credit Card as a payment method, not both. ACH and Credit Card are both enabled under Online Payment settings.

## Solution

The most common reason for a payment method to be missing from the emailed payment link is because the business unit is not set up for the payment processor.

### Add business unit to the payment type

1. Go to the navigation bar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customer-can-only-select-ach-or-credit-card-when-opening-the-payment-link-image-bjbpks31.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A42%3A37Z&se=2026-11-09T12%3A42%3A37Z&sr=c&sp=r&sig=NB14qAw2lwyUP5IQMhaJ4xNk37f7jYnMRYpGH%2FKy5Ik%3D)**.
2. In the side panel, go to **Integrations > Payment Processing**.
3. Select the tab for the payment. ![A cursor clicking Bank Accounts (ACH).](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customer-can-only-select-ach-or-credit-card-when-opening-the-payment-link-image-gbrjg3ca.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A42%3A37Z&se=2026-11-09T12%3A42%3A37Z&sr=c&sp=r&sig=NB14qAw2lwyUP5IQMhaJ4xNk37f7jYnMRYpGH%2FKy5Ik%3D)
4. Look for the account you use and click **Edit**.
5. On the *Online Payments Account* screen that opens, select the business unit you want to include. ![A cursor clicking Plumbing Install.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/customer-can-only-select-ach-or-credit-card-when-opening-the-payment-link-image-taoyansl.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A42%3A37Z&se=2026-11-09T12%3A42%3A37Z&sr=c&sp=r&sig=NB14qAw2lwyUP5IQMhaJ4xNk37f7jYnMRYpGH%2FKy5Ik%3D)
6. When finished, click **Save**.