---
title: "Charge members for skipped and missed Next Billing Dates: recommended workflow"
slug: "charge-members-for-skipped-and-missed-next-billing-dates"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T01:14:40Z
published: 2026-10-16T01:14:40Z
canonical: "help.servicetitan.com/charge-members-for-skipped-and-missed-next-billing-dates"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Charge members for skipped and missed Next Billing Dates: recommended workflow

This article shows you how to identify memberships with skipped and missed billing dates and how to charge members for skipped or missed Next Billing Dates.

### **Things to know**

- Customers should have an Active membership with a billing frequency set to be visible in the *Recurring Billing* feature.

### **Workflows**

#### **Identify missed or skipped Next Billing Dates**

To identify the missed or skipped Next Billing Dates:

1. In ServiceTitan, go to the navigation bar and click **Accounting**.
2. Click **Recurring Billing**.
3. In the *Create Run* page, select a *Start Date* and *End Date* range for the day.
4. Click **Search Members**. In the top right corner there will be a button listing the number of *Next Billing Dates Prior To* the selected date if there are any members with a skipped or missed billing date before that day. ![Next Billing Dates Prior To](https://images.ctfassets.net/mb2ty0185mk8/4JtL339RpOl3TugG9Z9uFp/b5df9da6ace1a0eb54b3a308d9de3154/SPT-346-1.png)
5. Click the **Next Billing Dates Prior To** button listing the number of prior dates.
6. Click the **Next Billing Date** in the *Next Billing Date* column for the member you wish to update the Next Billing Date. The *Change Next Billing Date* window opens asking if you wish to update the Next Billing Date and select for which missed or skipped dates you want to charge the member or just update the Next Billing Date. ![Click the Next Billing Date](https://images.ctfassets.net/mb2ty0185mk8/ad0m2jkTuZYe95YMbJYB3/b2aaa2a2300700a7931ed04706a94284/SPT-346-2.png) If you want to charge the member for missed or skipped dates:
7. Select the *Update Next Billing Date to XXXX and select skipped invoice dates to generate invoices* option.
8. Click **Update**. You will see a list of skipped Invoice Dates.
9. Select the dates for which you want to charge the billing dates. ![Select the dates for which you want to charge the billing date](https://images.ctfassets.net/mb2ty0185mk8/19z2wdY3RZWDh4T9NiMyh1/62f1f1a87c9b7ce925047109529610fb/SPT-346-3.png)After you click **Update**, the member will be removed from the *Ready to Bill* chart.

> [!NOTE]
> **Note:** this step neither generates the invoices nor charges the member.
10. Repeat the above workflow for all customers you want to charge.

> [!NOTE]
> **Note:** Some customers may be listed in the *Action Required* tab for various reasons. To solve these errors, see the [How do I resolve these errors](/residential-s-r/docs/process-recurring-billing-for-memberships-and-service-agreements) article.

To charge members for missed or skipped Next Billing Dates:

1. Click **Back to Run Preview**. ![Back to Run Preview](https://images.ctfassets.net/mb2ty0185mk8/7x6TLbe3U7ZzKLmaRrAv4/91b78a8457bfd9f6827be6d408035eda/SPT-346-4.png)
2. Select the members for which you want to charge and / or generate invoices.
3. Click **Generate and Charge Invoices**. **Note:** If you want to generate invoices but not charge any members yet, in the *Generate And Charge Invoice* dropdown, select **Only Generate Invoices**.

After finishing, you will be directed to a page listing all the newly generated invoices categorized by *Failed Payment*, *Unattempted Payment*, and *Paid.*

### **Want to learn more?**

- See [Set preferred payment methods for membership billing](/residential-s-r/docs/set-preferred-payment-methods-for-membership-billing)
- See [Process recurring billing for memberships and service agreements](/residential-s-r/docs/process-recurring-billing-for-memberships-and-service-agreements)