---
title: "Certificate window does not pop-up after installing/updating 2.0 web connector - Problem/Solution"
slug: "certificate-window-does-not-pop-up-after-installing-updating-2-0-web-connector"
tags: ["Area - Accounting Integrations", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T02:44:55Z
published: 2026-10-15T02:44:55Z
canonical: "help.servicetitan.com/certificate-window-does-not-pop-up-after-installing-updating-2-0-web-connector"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Certificate window does not pop-up after installing/updating 2.0 web connector - Problem/Solution

## Problem

The Certificate window does not pop up after installing/updating QBD 2.0 web connector.

## Solution

### Delete connection

If the certificate window does not pop up after installing/updating 2.0 web connector:

1. In Quickbooks go to **Preferences** > **Integrated Applications**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/certificate-window-does-not-pop-up-after-installingupdating-2.0-web-connector---problemsolution-image-08p6rjdy.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A42%3A28Z&se=2026-11-09T12%3A42%3A28Z&sr=c&sp=r&sig=cM2qCDn2DnSoDHsteDR6llHf1KM%2BFh3h%2F55ddj%2BaduE%3D)
2. Delete the existing ServiceTitan connection from the list so it's not displayed in this table: ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/certificate-window-does-not-pop-up-after-installingupdating-2.0-web-connector---problemsolution-image-lb4bki6n.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A42%3A28Z&se=2026-11-09T12%3A42%3A28Z&sr=c&sp=r&sig=cM2qCDn2DnSoDHsteDR6llHf1KM%2BFh3h%2F55ddj%2BaduE%3D)
3. You can now re-install the 2.0 Web Connector and the Certificate Window should appear. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/certificate-window-does-not-pop-up-after-installingupdating-2.0-web-connector---problemsolution-image-fqpkqybo.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A42%3A28Z&se=2026-11-09T12%3A42%3A28Z&sr=c&sp=r&sig=cM2qCDn2DnSoDHsteDR6llHf1KM%2BFh3h%2F55ddj%2BaduE%3D)

### Related Content

- [Web Connector Setup Step 1: Download and install ServiceTitan Web Connector](/residential-s-r/docs/web-connector-setup-step-1-download-and-install-servicetitan-web-connector)
- [QuickBooks Desktop](/residential-s-r/docs/quickbooks-desktop-home)