---
title: "Why are my customers' memberships expiring before all recurring service events are completed?"
slug: "can-memberships-be-set-to-expire-automatically-upon-completion-last-recurring-se"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Residential"]
updated: 2026-10-16T01:19:06Z
published: 2026-10-16T01:19:06Z
canonical: "help.servicetitan.com/can-memberships-be-set-to-expire-automatically-upon-completion-last-recurring-se"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are my customers' memberships expiring before all recurring service events are completed?

## Problem

Memberships are expiring based on the set end date, which is before all Recurring service events can be completed.

## Solution

To ensure customers receive all of their membership benefits, enable the *Keep Membership Active Until the Last Event* feature.

> [!NOTE]
> **Note:**
> 
> Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

When enabled, the *Keep Membership Active Until the Last Event* feature keeps a membership in an *Active* status until the final recurring service event has been booked into a job or dismissed. This allows customers to continue receiving membership benefits, such as discounts and included recurring service events, stopping the original membership end date from passing.

How the feature works:

- The membership remains *Active* until the last recurring service event is completed or dismissed.
- The membership end date is automatically extended past the *To* date one day at a time until all recurring service events have been completed.
- The feature applies to all Membership types in your account.
- You cannot manually change a membership's status to *Expired* while there are still incomplete recurring service events.

Enabling this feature helps ensure customers receive all of the services included in their membership while allowing your company to complete the remaining recurring service events. Without this feature, memberships will expire based on the set end date.

If you're interested in enabling this feature, please reach out to [Technical Support](http://go.servicetitan.com/ask).

Recurring service events appear in Follow Ups where they can be booked into jobs. They are scheduled based on the frequency details of a service location's recurring services. The recurring service event includes details from the recurring service to help job booking.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The template used to set up a membership for a customer. It includes recurring service types, tags, pricing, accounting details, and duration and billing details.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)