---
title: "An agent is not getting credit for booking a manual job"
slug: "an-agent-is-not-getting-credit-for-booking-a-manual-job"
tags: ["Area - Call Booking", "Area - Jobs, Appts, Projects", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"]
updated: 2026-10-15T02:52:09Z
published: 2026-10-15T02:52:09Z
canonical: "help.servicetitan.com/an-agent-is-not-getting-credit-for-booking-a-manual-job"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# An agent is not getting credit for booking a manual job

## Problem

An agent is not getting credit for a manual job they booked. This occurs when another agent accidentally linked an unrelated call to the job in question.

![Job Audit Trail showing the agent that booked the job](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/an-agent-is-not-getting-credit-for-booking-a-manual-job-image-rtt1oovx.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A42%3A42Z&se=2026-11-09T12%3A42%3A42Z&sr=c&sp=r&sig=8vQzX33GaCiUWN8psXCsFPjaGGBAO3HG%2BOP6X0PLUto%3D)

## Solution

To solve the issue, detach the incorrect call from the job.

### Detach incorrect calls from the job

1. In ServiceTitan, go to the navigation bar and click **Search**.
2. From the *Search* dropdown select **Job**.
3. Type the job number in question in the filter.
4. Run search.
5. Click the job number.

### Related Content

- [Reclassify and edit calls](/residential-s-r/docs/reclassify-and-edit-calls)
- [Detaching and Re-attaching Calls](https://servicetitan-1.wistia.com/medias/ry90ubdg1f)