---
title: "Allow your employees to request data changes from ServiceTitan Technical Support"
slug: "allow-your-employees-to-request-data-changes-from-servicetitan-technical-support"
tags: ["Area - Settings", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - Owner Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-10-16T03:40:53Z
published: 2026-10-16T03:40:53Z
canonical: "help.servicetitan.com/allow-your-employees-to-request-data-changes-from-servicetitan-technical-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Allow your employees to request data changes from ServiceTitan Technical Support

## Overview

If you are requesting account data or feature configuration updates from ServiceTitan Technical support, you need to have the **Allow data change requests to support** permission enabled for your profile. We recommend that all Administrators have this permission enabled as this permission is what our Support team checks for when determining if a user can give consent for Admin-only requests.

---

### 

#### Who uses this feature

- Administrators and office employees
- Applies to all business types
- Applies to all trades

## Things to know

- All users with an *Administrator* role have permission to **Allow data change requests to support** by default. If you want non-admins to make data change requests, you can enable this permission for them. For more, see [Set permissions for an individual employee or technician](/residential-s-r/docs/set-permissions-for-an-individual-employee-or-technician-1).

## Enable the allow data change permission for individual employees

1. Go to the top toolbar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/allow-your-employees-to-request-data-changes-from-servicetitan-technical-support-image-872y82zb.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A44Z&se=2026-11-09T12%3A34%3A44Z&sr=c&sp=r&sig=2VVxTINY3kMyaK8t5Ba8a2GrjNPG6trN3h9JXD44TSw%3D)**.
2. In the side panel, go to **People > Employees**.
3. Under *Employees*, click **Edit** for the employee whose permissions you want to change.
4. Click **Permissions**.
5. Select the **Allow data change requests to support** permission to enable it.
6. When finished, click **Save** **Changes**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/allow-your-employees-to-request-data-changes-from-servicetitan-technical-support-image-d3gnj5um.jpg?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A44Z&se=2026-11-09T12%3A34%3A44Z&sr=c&sp=r&sig=2VVxTINY3kMyaK8t5Ba8a2GrjNPG6trN3h9JXD44TSw%3D)

## Enable the allow data change permission by default

If you want certain roles to have the permission enabled by default:

1. Go to the top toolbar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/allow-your-employees-to-request-data-changes-from-servicetitan-technical-support-image-zxyrcvgb.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A44Z&se=2026-11-09T12%3A34%3A44Z&sr=c&sp=r&sig=2VVxTINY3kMyaK8t5Ba8a2GrjNPG6trN3h9JXD44TSw%3D)**.
2. In the side panel, go to **People > Role Permissions**.
3. Click **Edit** for the employee role that you want to give this permission to.
4. Select the **Allow data change requests to support** permission to enable it.
5. When finished, click **Save** **Changes**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/allow-your-employees-to-request-data-changes-from-servicetitan-technical-support-image-z7bphzcu.jpg?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A44Z&se=2026-11-09T12%3A34%3A44Z&sr=c&sp=r&sig=2VVxTINY3kMyaK8t5Ba8a2GrjNPG6trN3h9JXD44TSw%3D)

## Want to learn more?

- See [Contact Technical Support](https://go.servicetitan.com/#/ask)
- See [Set permissions for an individual employee or technician](/residential-s-r/docs/set-permissions-for-an-individual-employee-or-technician-1)
- See [Set permissions for an employee or technician role](/residential-s-r/docs/set-permissions-for-an-employee-or-technician-role)