--- title: "Add a customer PO number to a job" slug: "add-a-customer-po-number-to-a-job" tags: ["Area - Jobs, Appts, Projects", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"] updated: 2026-10-16T00:34:14Z published: 2026-10-16T00:34:14Z canonical: "help.servicetitan.com/add-a-customer-po-number-to-a-job" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Add a customer PO number to a job ## ## Overview Commercial and construction business types often require a customer-provided PO number to be included on invoices in order to receive payment. You can add a customer PO number on a new or existing job using the **Customer PO #** field. The customer PO number displays on the resulting invoice tied to the job. ## --- ### #### Who uses this feature - Administrators and CSRs - Primarily for Residential construction, Commercial service and replacement, and Commercial construction business types. - Applies to all trades #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. ## Enable the Customer PO# field 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A44Z&se=2026-11-09T12%3A30%3A44Z&sr=c&sp=r&sig=6HubUm2%2FtPxzYqJXCJVkZVhs9%2BS9SM2lsOcpmbZ2BAI%3D). 2. In the side panel, click **Operations** > **Job Bookings**. 3. In the *Configure Fields on Job Booking Screen* section, select **Customer PO#**. ![Job booking interface showing call linking confirmation and customer PO field options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-customer-po-number-to-a-job-image-8yf2a9cm.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A44Z&se=2026-11-09T12%3A30%3A44Z&sr=c&sp=r&sig=6HubUm2%2FtPxzYqJXCJVkZVhs9%2BS9SM2lsOcpmbZ2BAI%3D) 4. When finished, click **Save**. ## Add a customer PO number to a new job 1. On the *Call Booking* screen, enter the customer, location, and job details as you normally would when [booking a new job](/residential-s-r/docs/book-a-job). 2. Enter the customer PO number in the **Customer PO#** field. ![Overview of a job for a leaky faucet with details and technician assigned.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-customer-po-number-to-a-job-image-944xo68r.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A44Z&se=2026-11-09T12%3A30%3A44Z&sr=c&sp=r&sig=6HubUm2%2FtPxzYqJXCJVkZVhs9%2BS9SM2lsOcpmbZ2BAI%3D) 3. When finished, click **Book Job**. ## Add a customer PO number to an existing job 1. [Search](/residential-s-r/docs/use-search-in-servicetitan) and open the job record. 2. On the *Job* screen, click **Edit Job ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A44Z&se=2026-11-09T12%3A30%3A44Z&sr=c&sp=r&sig=6HubUm2%2FtPxzYqJXCJVkZVhs9%2BS9SM2lsOcpmbZ2BAI%3D)**. ![Invoice status shows pending with required signature and job actions available.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-customer-po-number-to-a-job-image-25homung.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A44Z&se=2026-11-09T12%3A30%3A44Z&sr=c&sp=r&sig=6HubUm2%2FtPxzYqJXCJVkZVhs9%2BS9SM2lsOcpmbZ2BAI%3D) 3. On the resulting *Edit Job* screen, enter the customer PO number in the **Customer PO #** field. ![Job editing interface showing details for a leaky faucet service request.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-customer-po-number-to-a-job-image-b1vtsb1m.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A44Z&se=2026-11-09T12%3A30%3A44Z&sr=c&sp=r&sig=6HubUm2%2FtPxzYqJXCJVkZVhs9%2BS9SM2lsOcpmbZ2BAI%3D) 4. When finished, click **Save**. > [!NOTE] > **Note:** You can also use the **Edit Job** screen to edit the customer PO number. ## View the customer PO number on the invoice 1. [Search](/residential-s-r/docs/use-search-in-servicetitan) and open the invoice you want to view. 2. On the *Invoice* page, click **Print** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-print.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A44Z&se=2026-11-09T12%3A30%3A44Z&sr=c&sp=r&sig=6HubUm2%2FtPxzYqJXCJVkZVhs9%2BS9SM2lsOcpmbZ2BAI%3D). This opens a PDF of the invoice. 3. The customer PO number displays on the top right corner of the invoice. ![Invoice for HVAC maintenance detailing job address and payment information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-a-customer-po-number-to-a-job-image-sthl53ad.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A30%3A44Z&se=2026-11-09T12%3A30%3A44Z&sr=c&sp=r&sig=6HubUm2%2FtPxzYqJXCJVkZVhs9%2BS9SM2lsOcpmbZ2BAI%3D) ## Want to learn more? - See [Commercial service and replacement in ServiceTitan](/commercial) - See [Construction](/residential-s-r/docs/construction-dashboard-project-information)