Review the upcoming improvements in ServiceTitan's 4.0.0 Field Mobile App Release.
Improvements
Technicians
Introduce more precision and efficiency into your workflows with the OCR V2, Mapping Scanned Fields feature: This update to OCR functionality allows you to quickly capture key equipment details like model numbers and serial numbers from scanned nameplates, cutting out the need for manual data entry. Before, you had to copy and paste or manually map long data strings, wasting valuable time. Now, these fields are seamlessly mapped, enabling smoother workflows and quicker job completion. For more, see Manage equipment in the ServiceTitan Field Mobile App.
Streamline time tracking with new Timesheet Enhancements in the Field Mobile App: These updates address key pain points, such as automatically creating and ending timesheets at midnight and simplifying timekeeping for technicians working past midnight. This enhancement also enables appointments to be tied directly to timesheets, ensuring smoother workflows. For more, see Use Timesheets to track your time in the ServiceTitan Field Mobile App.
Improve workflow efficiency with equipment tasking forms: This helps you quickly find the correct form based on the equipment type and service being performed. Before, you had to search through multiple forms and guess which one to use, which took time and led to errors. Now, the right form is automatically provided, reducing mistakes and ensuring accurate data collection. For more, see Track equipment-related tasks in the ServiceTitan Field Mobile App and Track job-related tasks in the ServiceTitan Field Mobile App.
Office employees
Enable Device Location Tracking with Dispatch Board Integration: Now, dispatchers can see technician locations on the Dispatch Board using their mobile iOS or Android device's native GPS Tracking. Previously, native GPS tracking was unavailable, limiting visibility for dispatchers. Now, GPS location updates help improve efficiency and accurate location tracking. For more, see Enable native GPS access for the ServiceTitan Field Mobile App.
Use conditional logic in Forms to streamline workflows and boost efficiency: This helps you eliminate unnecessary fields by dynamically adjusting field visibility based on inputs. Office managers can now design versatile workflows for tasks, like daily logs or commercial service agreements, ensuring accurate data collection and operational efficiency. For more, see Use conditional logic in forms.
Control Field Mobile App actions with new permissions: Permissions have been expanded to include Allow to Create Manual Timesheets and Allow Adding Additional Services for Equipment Tasking. This gives you more flexibility for managing how technicians work with timesheets and equipment tasking. For more, see Explanation of Field Mobile App technician permissions in ServiceTitan.