Service Titan Knowledge Base

Release Notes - December 2018

NEW

CALL BOOKING

  • Clear filter options: When in the process of booking a call, if you need to perform a different search while still on the call, you can clear all filters you have previously filled by clicking Clear rather than having to backtrack through all the fields.

    Clicking Clear will only clear your Search filters and the Search results, not any fields you have filled in the Job Details section.

    clear-filters_thumb_0_48.png

  • More visible differences between active and completed calls: The blue border that indicates which call is the current one is more visible.

    Additionally, the text for completed calls (grayed-out bubbles) is darker.

  • More accurate and visible results for Google validation: When using Google for address validation, after clicking on the pop-up preview of the address, the fields will auto-fill completely and correctly.

    Previously, what would fill in after you selected an option might be missing a critical piece of the address, like the street name or city.

CAPACITY PLANNING

  • Remove technician from open capacity board selected by default: If technician capacity planning is on, Remove technician from open capacity board will be checked by default every time a non-job event is created on the Dispatch Board. The checkbox removes the technician from the Open Capacity board for the duration of the non-job event, preventing overbooking. In almost every situation, you will want to remove a technician from the open capacity board, so checking this by default reduces the chance of accidental error.

JOB AUDIT TRAIL

  • View emailed estimate timestamps in Job History: You can now view history for estimates that were emailed for a job, enabling you to track all history that occurred for that job number.

    How it works

    When in the Job screen for a job, go to the History section > All tab. If you’ve emailed estimates to your customers or other recipients, you’ll see line items and timestamps for these events. Additionally, you can drill in to each line item to view details for that estimate, or click estimate to view the actual estimate.

    For more on job history, see How to use the job history (job audit trail).

MEMBERSHIPS

  • Opt-out for deferred revenue auto-calculation in the Membership Wizard: When setting up memberships using the Membership Wizard, you will have the option to not auto-calculate deferred revenue for recurring services.

PAYROLL AND TIMESHEETS

  • Deleted non-job timesheet item remains on screen: Previously when deleting a non-job timesheet item, the item would disappear from the page. With this update, the item remains on the page, but is displayed in gray font. The ability to interact with this item is removed.

PRICEBOOK

  • Action button redesign for Services, Materials, and Equipment: When adding and editing Services, Materials or Equipment items in Pricebook, you'll notice a redesign of the sub tabs and action buttons. The redesign includes

    • A responsive Save button, which will only be active when you have unsaved changes

    • Saving, activating, and deactivating an item will no longer take you out of the item detail page

    • To return to list view, you can now use the back arrow in the upper left hand corner

PURCHASING

  • Consumption Based Replenishment for Equipment Items: You are now be able to view and manage replenishment for equipment and material items used on the job. Before, you could only view material items used on the job.

REPORTING

  • Revenue calculations updated in Business Unit Performance dataset: When using the Business Unit Performance dataset in your reports, you now see updated key performance indicators added to account for adjustment invoice income and changes to existing KPIs. Previously, calculations considered adjustment invoices. Note: These updates apply to both custom reports built in Reports 2.0 and custom dashboards. Your revenue numbers for previous periods may change if you frequently use adjustment invoices.

    Updated revenue KPIs in Business Unit Performance dataset include

    • Completed Revenue

      • New calculation: Shows only revenue from job invoices completed in period

    • Adjustment Revenue

      • New calculation: Shows only revenue from adjustment invoices in period

    • Total Revenue

      • New calculation: [Completed Revenue] + [Adjustment Revenue] + [Membership Billing & Sales Revenue]

  • Revenue calculations updated in Technician Performance dataset: Similar to the updates in the Business Unit Performance dataset, the Technician Performance dataset was updated in your reports, you now see update key performance indicators added to account for adjustment invoice income. Previously, calculations considered adjustment invoices. Note: These updates apply to reporting only, not the dashboard. Your reporting may change if you frequently opted for adjustment invoices in your reports.

    New revenue KPIs in Technician Performance dataset include

    • Completed Revenue

      • New calculation: Shows only revenue from job invoices completed in period

    • Adjustment Revenue

      • New calculation: Shows only revenue from adjustment invoices in period

    • Total Revenue

      • New calculation: [Completed Revenue] + [Adjustment Revenue]

  • New metrics added to Jobs dataset: The Jobs dataset now offers additional reporting metrics, providing you additional insight into job performance. New columns include

    • Sold On—the sold-on date of the estimate from which a job was booked; this will be blank if the job was not directly booked from an estimate

    • Done for Now—marked if a job is currently in a scheduled status and has been marked ‘done for now’; unmarked if a job has any other status or is scheduled bit not marked as ‘done for now’

  • Custom fields added to Jobs, Invoices, and Invoice Items datasets: The Jobs, Invoices, and Invoice Items datasets now offer you custom data fields to improve your reporting capabilities. Custom fields for the datasets include

    • Renamed Custom Fields to “Job Custom Fields”

    • Added Customer Custom Fields section, including the ability to show all custom fields assigned to a customer record

    • Added Location Custom Fields, including the ability to show all custom fields assigned to a location record




Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.