--- title: "Use the Voice Agents Dashboard to prove AI call performance" slug: "use-the-voice-agents-dashboard-to-prove-ai-call-performance" tags: ["Area - Release Notes", "Role - All users", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement"] updated: 2026-07-11T15:48:09Z published: 2026-07-11T15:48:09Z canonical: "help.servicetitan.com/use-the-voice-agents-dashboard-to-prove-ai-call-performance" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Use the Voice Agents Dashboard to prove AI call performance This new feature lets you see how your Voice Agent drives booked jobs, revenue, and call outcomes in one place inside ServiceTitan. This update is for Voice Agents for basic phones, Phones Pro, and Contact Center Pro. ![Voice Agent Dashboard displaying revenue, booking rates, call outcomes, and escalation reasons.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image11(1).png?sv=2026-02-06&spr=https&st=2026-11-13T00%3A15%3A41Z&se=2026-11-13T01%3A15%3A41Z&sr=c&sp=r&sig=AopZmYzckGKEfIrkU6oivL8mvahSuwzHlFj96dSiLRs%3D) ### What's new? Before, you had no clear dashboard for Voice Agent calls. You had to dig through Call Recordings then do your own math to see booked jobs, revenue, or how often calls escalated to a live agent. Now, the Voice Agent dashboard shows call volume, booked jobs, booking rate, revenue from booked jobs, call outcomes, escalation reasons, call transcripts, and call recordings in a single view. The Voice Agent settings page also includes a link so you can get to this dashboard from one place in ServiceTitan. ### Resources - [Use the Voice Agent Dashboard in Contact Center Pro](/v1/docs/use-the-voice-agent-dashboard-in-contact-center-pro) ### Before and After #### Before (Current) 1. Go to the agent score card and call logs in ServiceTitan to review Voice Agent activity. 2. Go to **Search > Call Records** to see columns indicating booked and Unbooked calls. 3. To calculate aggregate metrics, such as booking rate and revenue, export call data and manually calculate the values. 4. Track caller issues and escalation reasons by reading notes or asking the team. **Impact:** You spend extra time chasing data, it is hard to prove return on investment (ROI), and trends in AI call handling are easy to miss. [Try the current workflow for basic phones/Phones Pro](https://go.servicetitan.com/#/Search). [Try the current workflow in Contact Center Pro](https://ccpro.servicetitan.com/urgentfollowups/virtualagentfollowups). #### After 1. Open the Voice Agent area in ServiceTitan and go to the Voice Agent reporting dashboard. 2. Review total Voice Agent call volume, booked jobs, booking rate, and revenue from those booked jobs. 3. Use the call outcome and escalation breakdown to see how often calls book, reschedule, confirm, or move to a live agent, and why. 4. Filter and review trends over time to adjust staffing, scripts, or Voice Agent rules as needed. **Impact:** You get a clear, fast view of Voice Agent reporting performance. ### Who uses this feature - Residential Service and Replacement, Residential Construction - Administrators, Managers, CSRs - Region availability: USA, Canada --- ### How it works for your industry #### Residential Service and Replacement - See how many inbound Voice Agent calls turn into booked service jobs each day or week. - Track revenue from AI-booked jobs to decide how much call volume your office staff should handle versus the Voice Agent. - Use escalation reasons to spot patterns, such as callers often asking for sooner appointments, then adjust schedules or capacity. #### Residential Construction - Measure how many bookable versus non-bookable calls the AI Voice Agent handles without tying up your office staff. - Track booked jobs or follow-up visits that start from AI-handled calls on large projects. - Use call outcomes to see where project-related calls still need a live person and adjust scripts or handoff rules. ### How to Prepare? 1. Verify you're using Voice Agents with either the basic phones integration, Phones Pro, or Contact Center Pro. 2. Confirm which leaders need access to Voice Agent performance, such as the general manager and call center lead. 3. Identify how you track ROI today for Voice Agent and decide which metrics from the new dashboard matter most to your shop. 4. Train administrators, managers, and CSRs on where to find the Voice Agent dashboard in ServiceTitan and how to read each metric. 5. Align on a review rhythm, for example a weekly or monthly meeting where you look at Voice Agent dashboard trends and decide next steps. ServiceTitan's AI-powered inbound phone agent that answers calls, gathers caller information, and books or reschedules jobs without a human CSR. **What it does:** Handles inbound calls 24/7, capturing after-hours demand and reducing hold times during peak periods — without adding headcount. **Also called:** AI receptionist, Virtual CSR, VA **Tags:** Phones Pro, AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records. **What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs. **Also called:** ST Phones, Integrated phone system **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro. **What it does:** Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale. **Also called:** CCP, Advanced Phones Pro **Tags:** Contact Center Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** CCP Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan. **What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance. **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A CSR answers a call lead, but no job is booked. This is an unbooked call. What this triggers in ServiceTitan Unbooked calls will have an impact on the CSR call booking rate (CSR conversion rate). • On the dashboard: You'll see unbooked calls in the Unbooked Calls section of the dashboard. [Learn more →](https://help.servicetitan.com/docs/understanding-calls-vocab) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)